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Home/Questions/Page 10

SalesPlay POS Community Latest Questions

Rus
Rus
Asked: July 18, 2024In: Sales

How to Set Default Payment Method as Card Payments Instead of Cash?

Hi Friends, The majority of our customers prefer to use cards for payment. Can you help me with advice on how to set the payment page to start with card payments by default instead of cash payments ?

  1. SalesPlay
    SalesPlay Champion
    Added an answer on July 19, 2024 at 5:21 am

    Hi Rus You can do this in SalesPlay POS System. After creating Payment Types, you can decide which payment types should show first and their order. POS System allows users to change the Payment Types order and make the default Payment Type 1. Log in to Back Office 2. Select “Settings” from main menuRead more

    Hi Rus

    You can do this in SalesPlay POS System.

    After creating Payment Types, you can decide which payment types should show first and their order. POS System allows users to change the Payment Types order and make the default Payment Type

    1. Log in to Back Office
    2. Select “Settings” from main menu
    3. Go to the “Payment Types”
    4. Click 3-dot button near “ Add Payment Type”
    5. Click “Change Order”
    6. Click the burger mark and DRAG and Drop the payment type.

    This option allows users to select mostly using Payment Types. Other payment types can be viewed after clicking the drop-down arrow.
    Ex: CARD, CREDIT, CASH
    Firstly select Payment Type will be the default Payment Type

    More Help – https://help.salesplaypos.com/help/how-to-change-the-payment-type-order

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Agar
AgarLearner
Asked: May 30, 2024In: Sales

Two-KOTs from Kitchen Printer

I want to get Two-KOT Receipts at the same time in one-printer ? Basically, when we select item and then issue the KOT, kitchen printer should print two-KOTs.

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on August 6, 2024 at 6:32 am

    Hi, If you need to print multiple KOTs on the same printer, set up multiple printer setup pages. Enable the "Print KOT / BOT" option and turn off the "Print receipts and bills" option. Additionally, enable the "Printer Groups" option and save your changes. Access the POS App's main menu. Navigate toRead more

    Hi,

    If you need to print multiple KOTs on the same printer, set up multiple printer setup pages. Enable the “Print KOT / BOT” option and turn off the “Print receipts and bills” option. Additionally, enable the “Printer Groups” option and save your changes.

    1. Access the POS App’s main menu.
    2. Navigate to “Settings.”
    3. Click on “Printers.”
    4. Add a new printer by clicking the “Add” button.
    5. Enter the printer’s name and other relevant details.
    6. OFF the “Print receipts and bills” option.
    7. Enable the “Print KOT / BOT” option.
    8. Enable the relevant “Printer Groups”
    9. Save your settings.

    Read this further – https://help.salesplaypos.com/help/same-printer-receipts-and-kot-printing

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Oliver
Oliver
Asked: May 22, 2024In: Customers

How to add Loyalty Points for Small Purchase Amounts ?

Hello, I want to add a loyalty system for my fashion accessory business. I plan to give 100 loyalty points for every 3 dollars a customer spends. I tried setting it up in the system, but it didn’t work. How can I ...

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Ibrahim
Ibrahim
Asked: May 22, 2024In: Advanced Inventory

Automatic Stock Calculation for Recipe Management ?

I’m planning to use a Recipe Management system. For testing, I’ve added ingredient products separately to the product list and included their stock amounts. Will the system automatically calculate the stock amount of a composite product based on the availability of ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on May 29, 2024 at 3:47 am

    Hello Ibrahim, This is a very good question. The Recipe Management System in the SalesPlay POS can operate in two modes: with the “Production Function” and " Without the Production Function.” With Production Function When using the "Production Function," businesses can add finished goods stock to thRead more

    Hello Ibrahim,

    This is a very good question.

    The Recipe Management System in the SalesPlay POS can operate in two modes: with the “Production Function” and ” Without the Production Function.”

    With Production Function
    When using the “Production Function,” businesses can add finished goods stock to the system separately. This function allows for the finished goods to be added as stock independently. When the production function is executed, the stock of finished goods increases, and the corresponding raw materials or ingredients are reduced at that time. This means the ingredient stocks are only adjusted during the production process, not at the point of sale.

    Without Production Function
    Operating without the “Production Function” means businesses cannot separately add stock for finished goods. Instead, when a finished good is sold, the system directly reduces the stock of the raw materials or ingredients used in the final product. In this method, the ingredient stocks are adjusted at the moment of sale, not during a separate production step.

    Read More – https://help.salesplaypos.com/help/recipe-management:-managing-your-ingredients-and-raw-materials

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Anat
Anat
Asked: May 16, 2024In: General questions

Backoffice gives error message

When i log in to backoffice it shows an error message saying, “This site can’t be reached”. I checked with several web browsers but same results.  Its working in my mobile and not working my PC. What will be the issue ...

  1. Bruce
    Bruce Contributor
    Added an answer on November 14, 2024 at 11:14 am

    Hi Anat, It sounds like this might be a cache issue on your PC. Here are a few quick steps to try: Clear your browser cache and try a hard refresh on the page, as cached data can sometimes block the site from loading properly. Check your network settings, including any firewall, VPN, or other networRead more

    Hi Anat,

    It sounds like this might be a cache issue on your PC. Here are a few quick steps to try:

    • Clear your browser cache and try a hard refresh on the page, as cached data can sometimes block the site from loading properly.
    • Check your network settings, including any firewall, VPN, or other network restrictions, as these can sometimes block certain sites on specific devices.
    • Disable browser extensions temporarily to see if one might be interfering with loading the site. Extensions like ad blockers can occasionally cause these issues.

    We weren’t running any maintenance on our end at that time, so if the issue still happens, please feel free to reach out to our support team at [email protected]

    we’re here to help!

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Tani
Tani
Asked: May 13, 2024In: Sales

Setting Up Sequential Invoice Numbering Starting from 001

How can I initiate the receipt numbering to begin with 001? My aim is to start from 001 for the first invoice every day.  

  1. Bruce
    Bruce Contributor
    Added an answer on November 18, 2024 at 12:44 pm

    Hi Tani, For your clarification, the receipt numbering system in SalesPlay POS follows a specific format, as shown in the example receipt below: Receipt Number: #1-2411181 (printed on 18th November 2024). Breaking down the receipt number: #1: Indicates the POS device that processed the sale (in thisRead more

    Hi Tani,

    For your clarification, the receipt numbering system in SalesPlay POS follows a specific format, as shown in the example receipt below:

    Receipt Number: #1-2411181 (printed on 18th November 2024).

    Breaking down the receipt number:

    #1: Indicates the POS device that processed the sale (in this case, POS device #1).
    24: Represents the year (2024).
    11: Represents the month (November).
    18: Represents the date (18th).
    1: Represents the sequence number of the sale for that day (this is the first sale of the day in POS device #1).

    To address your request, the sequence number will reset every day based on the date and POS device. So, on each new day, the numbering starts fresh, and the first sale for the day will always be numbered as 01 for that device.

    I hope this helps! Let me know if you have any further questions.

    Sample Receipt

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Bill
Bill
Asked: May 10, 2024In: Sales

How to print receipt and order at same time ?

How to print receipt and order at same time? I dont know how to setting because i see my friend use Salesplay they print the receipt and after that order comes after. Can you guys help me?

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on May 22, 2024 at 6:57 am

    Hi Bill, This can be done. "Printing Receipts and KOTs from the Same Printer" option in the SalesPlay POS System allows users to configure a single printer to print both receipts for customers and Kitchen Order Tickets (KOTs) simultaneously. Steps POS App Configuration Copy URL Access the POS App'sRead more

    Hi Bill, This can be done.

    “Printing Receipts and KOTs from the Same Printer” option in the SalesPlay POS System allows users to configure a single printer to print both receipts for customers and Kitchen Order Tickets (KOTs) simultaneously.

    Steps

    POS App Configuration
    Copy URL
    Access the POS App’s main menu.
    Navigate to “Settings.”
    Click on “Printers.”
    Add a new printer by clicking the “Add” button.
    Enter the printer’s name and other relevant details.
    Enable the “Print receipts and bills” option.
    Enable the “Print KOT / BOT” option.
    Enable the relevant “Printer Groups”
    Save your settings.

    (If you already set up the page for normal receipts, do edit the existing printer setup page. Turn on the “Print receipts and bills” option first. Then enable the “Print KOT / BOT” option. After that enable “Printer Groups” options, and save your changes. )

    For further details check – https://help.salesplaypos.com/help/same-printer-receipts-and-kot-printing

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Arun
ArunBeginner
Asked: May 10, 2024In: Advanced Inventory

Does SalesPlay POS Support Automatic Quantity Adjustment Based on Customer's Total Spend?

For example, in my sweet shop, if someone wants to spend Rs. 10 on Bombay sweets, will the system figure out and change the amount to match grams approximately? Need your answers please.

  1. SalesPlay
    SalesPlay Champion
    Added an answer on June 5, 2024 at 4:36 am

    Yes, this business case can be catered via the "Adjust Quantity Based on Price" feature. How to activate Adjust Quantity Based on Price 1. Login to POS Back Office Webportal 2. Select “ Settings ” from main menu 3. Go to the “ Software Setup” 4. Tick ON “Adjust quantity based on price” button 5. CliRead more

    Yes, this business case can be catered via the “Adjust Quantity Based on Price” feature.

    How to activate Adjust Quantity Based on Price

    1. Login to POS Back Office Webportal
    2. Select “ Settings ” from main menu
    3. Go to the “ Software Setup”
    4. Tick ON “Adjust quantity based on price” button
    5. Click “ Update”

    How to perform the Adjust Quantity Based on Price option in the POS App

    1. POS App main menu
    2. Select “ New Sale ”
    3. Select an item and click
    4. Click again the item at the ITEM CART area.
    5. Go to the “Line Total” area and click
    6. Enter the value the customer willing to pay for the products
    7. Quantity will be adjusted automatically
    8. Click “Add” button
    9. Now click CHARGE and proceed

    Help Article – https://help.salesplaypos.com/help/how-to-adjust-quantity-based-on-the-price

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Dil
Dil
Asked: May 6, 2024In: Hardware

My Printer Issue ?

i have goojprt 80mm Printer.(Model JP80H-UE,page with 80mm,Command ESC/POS) this printer can’t print 64 characters in one line .it can print 48 characters only. cant programme that printer with DIP Settings. salesplay invoice have 64 characters in one line.

  1. Arun
    Arun Beginner
    Added an answer on May 13, 2024 at 12:10 pm

    What sort of business are you running, and what sort of products have these long names?

    What sort of business are you running, and what sort of products have these long names?

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Matha
Matha
Asked: April 30, 2024In: Hardware

Epson TM-T20iii Printer issue ?

I just now registered and setup SalesPlay webpos. I setup Epson TM-T20iii Printer model but it is not printing the receipt. When i print shift report it does print it. strange. i deleted the setup and again did this but failing

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    Added an answer on May 3, 2024 at 7:59 am

    Hello Matha, Apologies for the inconvenience caused by the printer issue you encountered. If you've uploaded a logo, please remove it and upload it again. It appears that the problem is related to the logo. So, kindly remove the logo from the back office and try again. This should resolve your issueRead more

    Hello Matha,

    Apologies for the inconvenience caused by the printer issue you encountered. If you’ve uploaded a logo, please remove it and upload it again. It appears that the problem is related to the logo.

    So, kindly remove the logo from the back office and try again.

    This should resolve your issue.

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