Ricardo
Ricardo
Asked: June 25, 2025In:

  1. SalesPlay
    SalesPlay Champion

    Hi Ricardo, Thank you for your question. To display your business logo and seasonal promotional banners on the customer screen, we recommend using the latest version of the SalesPlay Customer Display App (version 2.0.1). It offers a simplified setup and several enhanced features. Key Features: ShowsRead more

    Hi Ricardo,

    Thank you for your question.

    To display your business logo and seasonal promotional banners on the customer screen, we recommend using the latest version of the SalesPlay Customer Display App (version 2.0.1). It offers a simplified setup and several enhanced features.

    Key Features:

    • Shows real-time order details including items, discounts, taxes, and the total amount.

    • Displays your business logo and promotional ads or banners.

    • Supports dark mode (based on your device’s system settings).

    • Compatible with both portrait and landscape modes.
      (Note: Logos and promotional images are only visible in landscape mode.)

    ✅ Download the app:
    SalesPlay Customer Display – Google Play Store

    🛠 Setup guide:
    How to Setup Customer Display App

    If you’re currently using an older version, we highly recommend updating to version 2.0.1 for the best experience.

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Rutendo
Rutendo
Asked: July 11, 2025In:

Hie Good Day ! My name is Rutendo, and I run a wholesale business here in Zimbabwe. Most of my customers are small business owners, and I offer them goods on credit. I want a POS system that allows me to: Issue ...

  1. SalesPlay
    SalesPlay Champion

    Hi Rutendo Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients: ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.✅ Track Outstanding Balances: All unpaid amounts are recordeRead more

    Hi Rutendo

    Yes, SalesPlay has all the features you’re looking for to manage your wholesale business offering credit to clients:

    ✅ Issue Credit Receipts: You can sell items on credit and give customers a credit receipt directly from the POS.
    ✅ Track Outstanding Balances: All unpaid amounts are recorded under the customer’s name, and you can check who owes you at any time.
    ✅ Settle Payments Later: When your clients come to pay, you can do partial or full settlement of their credit invoices.
    ✅ Set Credit Limits: You can set a credit limit for each customer. SalesPlay can also block credit sales beyond the set limit if you enable the enforcement setting.

    You can manage all this easily from both the POS App and the Web Back Office Portal, including detailed reports on who owes what.

    Help Links – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management

    https://help.salesplaypos.com/help/how-to-do-fully–partial-credit-settlement

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Thapa
Thapa
Asked: May 30, 2025In:

Hello I run a vegetable outlet and use a scale for weighing products. My product codes are 3 digits long. How should I set up the barcode profile in SalesPlay POS so that it works correctly with weight-embedded barcodes?

  1. SalesPlay
    SalesPlay Champion

    Hi 👋 Thanks for your question and this is a good one. Since you're using 3-digit product codes and a scale that prints weight-embedded barcodes, you'll need to configure a custom barcode profile in SalesPlay POS using the PLU (Price Look-Up code) setting. Here’s how to set it up: Go to Settings >Read more

    Hi 👋

    Thanks for your question and this is a good one.

    Since you’re using 3-digit product codes and a scale that prints weight-embedded barcodes, you’ll need to configure a custom barcode profile in SalesPlay POS using the PLU (Price Look-Up code) setting.

    Here’s how to set it up:

    1. Go to Settings > Barcode Profile in your SalesPlay POS backend.

    2. Click on “Add New” to create a custom barcode profile (default formats like EAN-13 can’t be edited).

    3. In the new profile, set the “Number of Digits for PLU” to 2.

      • This tells the POS to treat the first 3 digits after the prefix as the product code.

      • Example: If your barcode is 2101452500006 → 145 will be recognized as the product code.

    4. Save and apply the new barcode profile.

    Why set PLU as 2?

    Because your product codes are 3 digits, setting PLU to 2 helps the system extract and match the correct code. For 3-digit codes:

    • ✅ Set PLU = 2

    • For 4-digit codes → PLU = 1

    • For 5-digit or longer codes → PLU = 0

    More info: How to Add Weight-Embedded Barcodes

    Let me know if you need help creating the barcode format itself or testing it with your scale!

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Nathen
Nathen
Asked: June 30, 2025In:

Hello We are planning to create a plugin that will work with a local accounting system for one of our customers who is using SalesPlay. We saw that there is an API available for developers. Can you please confirm if webhooks are ...

  1. Aanya
    Aanya

    Hi, yes – Webhook support is now available in SalesPlay, and it’s been really helpful for us. We’re using it to get real-time updates from the POS system You can find more details about how it works here https://help.salesplaypos.com/help/webhooks Hope this helps

    Hi, yes – Webhook support is now available in SalesPlay, and it’s been really helpful for us.

    We’re using it to get real-time updates from the POS system

    You can find more details about how it works here https://help.salesplaypos.com/help/webhooks

    Hope this helps

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Amir
Amir
Asked: June 26, 2025In:

  1. SalesPlay
    SalesPlay Champion

    Hi Amir, yes, you can use Gkash , but please note that it's for now only supported for online WebStore or eCommerce orders through SalesPlay, not for regular in-store payments. If you're running an online store, you can follow this step-by-step guide to set up Gkash for accepting payments: Gkash forRead more

    Hi Amir, yes, you can use Gkash , but please note that it’s for now only supported for online WebStore or eCommerce orders through SalesPlay, not for regular in-store payments.

    If you’re running an online store, you can follow this step-by-step guide to set up Gkash for accepting payments:

    Gkash for Web Store – Setup Guide

    Let us know if you need help during the setup!

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Dwayne
Dwayne
Asked: July 1, 2025In:

Hi. Im trying the API. When I use the receipts method, I don’t get any data. it comes back with an empty array. I know we have receipts. the data returned is:

  1. SalesPlay
    SalesPlay Champion

    Hi Please check the following help articles for guidance on using the API correctly: REST API Access for Integration: https://help.salesplaypos.com/help/rest-api-access-for-integration Webhook Setup and Usage: https://help.salesplaypos.com/help/webhook If you’re still receiving an empty array afterRead more

    Hi

    Please check the following help articles for guidance on using the API correctly:

    If you’re still receiving an empty array after confirming your request format and parameters, please contact the support team.

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Amir
Amir
Asked: June 27, 2025In:

Hello, I would like to process a refund using the POS App for a transaction that took place on May 22. However, I’m unable to find any receipts for that date under the Past Receipts section.Is there a limitation on ...

  1. SalesPlay
    SalesPlay Champion

    Hello Amir Yes, there is a limitation on how far back receipts are displayed in the POS App. The app retains receipts for the past 30 days only. However, all receipts are permanently stored in the BackOffice system, so you can still access older records there. Since the transaction from May 22 is beRead more

    Hello Amir

    Yes, there is a limitation on how far back receipts are displayed in the POS App. The app retains receipts for the past 30 days only.

    However, all receipts are permanently stored in the BackOffice system, so you can still access older records there.

    Since the transaction from May 22 is beyond the 30-day limit on the app, it will not appear under Past Receipts in the POS App. As an alternative, you can delete the original receipt via the BackOffice, then issue a new receipt with today’s date and process the refund accordingly. Please note that backdating is not possible—this is just a workaround we suggest for handling such cases.

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Carl
Carl
Asked: June 27, 2025In:

Dear all I recently attempted to renew my SalesPlay subscription; however, the payment failed during the process. This is unusual, as I had previously subscribed and completed the payment without any issues. Could you all suggest what might be causing this failure ...

  1. SalesPlay
    SalesPlay Champion

    Hi Carl, We’ve recently improved the Billing & Subscriptions section in the SalesPlay Back Office to reduce payment failures and ensure smoother transactions. As part of the new process, you may be required to update any missing information in your Billing Information page. Specifically, pleaseRead more

    Hi Carl,

    We’ve recently improved the Billing & Subscriptions section in the SalesPlay Back Office to reduce payment failures and ensure smoother transactions.

    As part of the new process, you may be required to update any missing information in your Billing Information page. Specifically, please make sure to:

    1. Re-enter your card details, including the Name on Card

    2. Complete the Billing Details section with your full address and contact information

    ✅ Step 1: Update Card Details

    Add the “Name on Card” to avoid card creation errors.

    1. Log in to Back Office Web Portal
    2. Go to Settings > Billing and Subscriptions
    3. Click Update Payment Method
    4. Enter the correct Name on Card
    5. Click Save

    ✅ Step 2: Update Billing Information

    Ensure all billing fields (including address) are filled correctly.

    1. Log in to Back Office Web Portal
    2. Go to Settings > Billing and Subscriptions
    3. Click Edit Billing Details
    4. Fill all required fields with accurate information
    5. Click Save

    These steps are important to ensure your payment goes through successfully.

    If you need further help, feel free to contact our support team via chat.

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Williamsj043
Williamsj043Beginner
Asked: March 11, 2025In:

I’ve been facing recurring payment gateway errors with my POS software recently, and it’s starting to impact the transaction process. These errors usually occur when trying to process payments, either causing the transaction to fail or delay. The issue seems ...

  1. CRG-MARK
    CRG-MARK

    might be worth adding which payment gateway is being used. as well as which hardware

    might be worth adding which payment gateway is being used. as well as which hardware

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Zahra
ZahraLearner
Asked: April 17, 2024In:

How can I use cash rounding for my business in Bahrain? We need to use three decimal places. The SalesPlay help center says the Cash-rounding option is available, but I can’t find it. How do I use cash rounding?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hello Zahra, As a reply to your question. Yes. Bahrain's use of 3 decimals, we've introduced a new cash rounding option called "Manual Rounding." This feature allows you to precisely adjust the bill total to accommodate customized discounts, intricate tax calculations, or meet the specific decimal pRead more

    Hello Zahra,

    As a reply to your question. Yes.

    Bahrain’s use of 3 decimals, we’ve introduced a new cash rounding option called “Manual Rounding.” This feature allows you to precisely adjust the bill total to accommodate customized discounts, intricate tax calculations, or meet the specific decimal precision standards of countries like Bahrain.

    For more assistance on setting up Manual Cash Rounding, please visit our Help Link:  https://help.salesplaypos.com/help/how-to-set-up-manual-cash-rounding

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