Aanya
Aanya
Asked: April 10, 2025In:

Hi, I just want to check – how long does the system keep sales receipts? Is there a time limit for viewing them in the app ? I’ve noticed that the app only displays receipts from the past 1 month. Older receipts ...

  1. SalesPlay
    Best Answer
    SalesPlay Professional

    Hi Aanya. For now, the system keeps 30 days of receipts visible in the app. However, if it's a credit receipt, we retain those indefinitely since credit settlements may be pending. You can always access all past receipts without any limitation through the Back Office at any time.

    Hi Aanya.

    For now, the system keeps 30 days of receipts visible in the app. However, if it’s a credit receipt, we retain those indefinitely since credit settlements may be pending.

    You can always access all past receipts without any limitation through the Back Office at any time.

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Faris
Faris
Asked: April 9, 2025In:

Hi boss, I’m running a restaurant, and at the same place also selling some bakery items like cupcakes, cakes, and bread. Right now I just put them under few category, but got any easier or more practical way to manage all this ...

  1. SalesPlay
    Best Answer
    SalesPlay Professional

    Hi Faris πŸ‘‹ Yes, there’s definitely a more practical way to manage this – you can use the "Customize Sale Screen" feature for your setup. For example, you can create two separate customized sale screens – one for "Bakery" and another for "Restaurant". This way, you can easily organize and access itemRead more

    Hi Faris πŸ‘‹

    Yes, there’s definitely a more practical way to manage this – you can use the β€œCustomize Sale Screen” feature for your setup.

    For example, you can create two separate customized sale screens – one for β€œBakery” and another for β€œRestaurant”. This way, you can easily organize and access items based on your business areas.

    Also, for your restaurant section, you might want to create pages like β€œBreakfast”, β€œLunch”, and β€œDinner”. Each of these pages can hold up to 20 fast-moving items, so it’s super easy for your staff to select and bill quickly during busy hours.

    You can even add the same fast-selling items to multiple pages if needed – for example, if cupcakes are popular in both Bakery and Restaurant, just add them to both screens.

    Once you start using this feature, you’ll really see how much smoother and faster your sales process becomes! 😊

    Here is the help link – https://help.salesplaypos.com/help/customize-sale-screen

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Agar
Agar
Asked: April 1, 2025In:

Hello I am using an iMin POS device, but when I connect it to the cash drawer, the drawer does not open. What could be the issue, and how can I fix it ?

  1. SalesPlay
    SalesPlay Professional

    Hello Agar If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps: Open theΒ POS App Main Menu. Go toΒ Settings. SelectΒ Printers. ClickΒ Add (+) buttonΒ or edit an existing printer setup. ClickΒ Advanced Settings.Read more

    Hello Agar

    If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps:

    1. Open theΒ POS App Main Menu.
    2. Go toΒ Settings.
    3. SelectΒ Printers.
    4. ClickΒ Add (+) buttonΒ or edit an existing printer setup.
    5. ClickΒ Advanced Settings.
    6. Locate theΒ Drawer ESC/POS CommandsΒ field.
    7. Check the existing command and, update it to 10,14,00,00,00 match your POS terminal.
    8. ClickΒ SaveΒ to apply the changes.
    9. Ensure that theΒ β€œConnect Cash Drawer with Printer” option is enabled.

    Β 

    You can find more details in the SalesPlay Help Centre: Change Drawer ESC/POS Commands.

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OX
OX
Asked: February 12, 2025In:

I have encountered two issues since the 1.6.8 update. 1: my barcode scanner can scan a product to the search bar, but it can no longer scan a product to the sale screen which means every product in a sale ...

  1. Williamsj043
    Williamsj043 beginner

    It seems like you're encountering two issues after the 1.6.8 update: barcode scanning not functioning as expected (requiring extra steps to add products to the sale) and product synchronization problems between the back office and POS. I recommend reaching out to the SalesPlay support team directlyRead more

    It seems like you’re encountering two issues after the 1.6.8 update: barcode scanning not functioning as expected (requiring extra steps to add products to the sale) and product synchronization problems between the back office and POS.
    I recommend reaching out to the SalesPlay support team directly via email or their online chat service for a more tailored solution, as they may need to investigate the specific issues with your account and setup.
    Let me know if this helps!

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James Wood
James Woodbeginner
Asked: March 19, 2025In:

Hey all, I’m working on a POS software project and looking to integrate payment gateways like Stripe or PayPal. How much should I expect to pay for these integrations? Does the cost vary depending on the payment gateway or the complexity ...

  1. ShaneCorn
    ShaneCorn beginner

    The cost varies based on the complexity of the features, the platform, and the development team’s rates. A basic POS system can cost anywhere from $5,000 to $20,000, while more advanced, custom-built solutions may run into the tens of thousands. Ongoing maintenance and updates add to the overall cosRead more

    The cost varies based on the complexity of the features, the platform, and the development team’s rates. A basic POS system can cost anywhere from $5,000 to $20,000, while more advanced, custom-built solutions may run into the tens of thousands. Ongoing maintenance and updates add to the overall cost, which businesses should consider when budgeting.

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Jay
Jay
Asked: March 19, 2025In:

Hello

  1. SalesPlay
    Best Answer
    SalesPlay Professional
    This answer was edited.

    Hello Jay Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa. You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.Read more

    Hello Jay

    Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa.

    You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.

    For example, a receipt made on Web POS will also appear on the iOS and Android devices in that shop.”

    Also, you can use the same email address for up to three different platforms by creating three separate shops.

    For example, one shop can be on an Android device, another on an iOS device, and the third on Web POS.

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info@vikingsolutions.co.za
[email protected]
Asked: March 15, 2025In:

Is there a way a waiter can be logged out as soon as they place an order for a table. That way the next waiter has to login to transact.

  1. SalesPlay
    SalesPlay Professional

    Hi, Sorry, this type of option is not available at the moment. Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!

    Hi,

    Sorry, this type of option is not available at the moment.

    Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!

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CRG-MARK
CRG-MARK
Asked: February 7, 2025In:

upon trying to register a new account – I’m getting constant β€˜this email address already exists’ even though it definitely isn’t. however trying the forgotten password also doesn’t work

  1. SalesPlay
    SalesPlay Professional

    Hi, Please contact us viaΒ [email protected] or our Online Chat service, and we are ready to help you solve this.

    Hi, Please contact us viaΒ [email protected] or our Online Chat service, and we are ready to help you solve this.

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