Home/General Technical Issues/Page 2

SalesPlay POS Community Latest Questions

Aanya
Aanya
Asked: October 18, 2024In:

Hi, I’m planning to use the SalesPlay POS app for my grocery ...

  1. SalesPlay
    SalesPlay Champion

    Hi Aanya, SalesPlay POS app can handle an unlimited number of products. However, the performance depends on the device you use. For example, if your store has a lot of products and high transaction volumes, you’ll need a high-performance POS device or terminal. Since you have 10,000 products, we recRead more

    Hi Aanya,

    SalesPlay POS app can handle an unlimited number of products. However, the performance depends on the device you use.

    For example, if your store has a lot of products and high transaction volumes, you’ll need a high-performance POS device or terminal.

    Since you have 10,000 products, we recommend a device with at least 8GB of RAM. Anything lower may slow down your system.

    Here are the recommended specifications for your POS Hardware:

    • Memory/RAM: 8GB or higher
    • Internal storage: 16GB or higher
    • Available storage: At least 2GB
    • Operating system: Android 12 or higher
    • 3rd party services: Need Google Play Services
    See less
Anderson
AndersonBeginner
Asked: October 7, 2024In:

how to setup queue

  1. SalesPlay
    SalesPlay Champion

    The Queue Management feature in the SalesPlay POS system helps businesses manage customer waiting lines efficiently. It assigns customers a number or position in a queue, allowing them to wait for their turn without crowding. This feature can display the current status of the queue, so customers knoRead more

    The Queue Management feature in the SalesPlay POS system helps businesses manage customer waiting lines efficiently.

    It assigns customers a number or position in a queue, allowing them to wait for their turn without crowding. This feature can display the current status of the queue, so customers know when it’s their turn, helping to streamline operations and reduce wait times.

    It’s especially useful in busy environments like restaurants, clinics, or banks where managing customer flow is crucial.

    Help Steps – https://help.salesplaypos.com/help/how-to-set-up-queue-management

    See less
Anderson
AndersonBeginner
Asked: October 3, 2024In:

when I add 100×100 pixel jpg images to my products the images don’t fit. What is the best to create appropriate images?

  1. Bruce
    Bruce Contributor

    Hi Daniel, There are no strict limitations on image size and resolution when uploading product images. Before uploading, please refresh the page or log out and log back in. After uploading, the system will allow you to crop the image to a 1:1 ratio as needed. We recommend using the following formatsRead more

    Hi Daniel,

    There are no strict limitations on image size and resolution when uploading product images. Before uploading, please refresh the page or log out and log back in.

    After uploading, the system will allow you to crop the image to a 1:1 ratio as needed. We recommend using the following formats:

    • JPEG
    • JPG
    • PJPEG
    • PNG
    • GIF
    • BMP
    See less
Anderson
AndersonBeginner
Asked: October 3, 2024In:

How to do e signature

  1. Bruce
    Bruce Contributor

    Hi Daniel, To enable E-signature in SalesPlay, follow these steps: Go to System Settings in the back office, then navigate to Design Receipt > MORE and enable the E-signature option. Next, go to System Settings > Payment Types, select the payment method that requires an E-signature, enable E-sRead more

    Hi Daniel,

    To enable E-signature in SalesPlay, follow these steps:

    1. Go to System Settings in the back office, then navigate to Design Receipt > MORE and enable the E-signature option.
    2. Next, go to System Settings > Payment Types, select the payment method that requires an E-signature, enable E-signature under Additional Options, and click Update.
    3. After making these changes, sync your POS device. When you process a sale with the selected payment type, the screen will display a space for the customer to provide their E-signature, which will then be printed on the receipt.
    See less
Anderson
AndersonBeginner
Asked: October 3, 2024In:

How to delete an account?

  1. Bruce
    Bruce Contributor

    Hi Daniel, To delete your account, go to the My Account page in the back office and select the delete option. Please note that refunds are not available for previously purchased licenses. We’re sorry to see you go, and your feedback would be valuable in helping us improve. If you have any suggestionRead more

    Hi Daniel,

    To delete your account, go to the My Account page in the back office and select the delete option. Please note that refunds are not available for previously purchased licenses.

    We’re sorry to see you go, and your feedback would be valuable in helping us improve. If you have any suggestions, feel free to share them with us.

    See less
Nathan
Nathan
Asked: April 17, 2024In:

When I have the SalesPlay App installed on my Sunmi POS device, the keyboard doesn’t appear when I need it. Sometimes the keyboard shows up, but it doesn’t let me type letters or numbers. How can I fix this issue?

  1. Antony
    Antony

    Hello, Which Sunmi model you using?

    Hello, Which Sunmi model you using?

    See less
Farsi
Farsi
Asked: April 16, 2024In:

My receipts print aren’t printing the full footer message, especially the “Terms and Conditions” part. It’s too long and gets cut off halfway, even spilling over to the next receipt’s header. I had to remove the footer message for now, but ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Farsi. There is an option to adjust the extra space. Follow below steps or the help article link here. 1. POS App main menu 2. Select “ Settings ” 3. Select “Printers” 4. Click on the already created printer or Click the “Add (+) button 5. Select printer type as “ Advanced settings” 6. Select a mRead more

    Hi Farsi.

    There is an option to adjust the extra space. Follow below steps or the help article link here.

    1. POS App main menu

    2. Select “ Settings ”

    3. Select “Printers”

    4. Click on the already created printer or Click the “Add (+) button

    5. Select printer type as “ Advanced settings”

    6. Select a measurement from the Extra Space for Receipt Edge dropdown

    7. Click SAVE

     

    Help Article – https://help.salesplaypos.com/help/how-to-set-extra-space-for-receipt-edge-in-printer-settings

     

    See less