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SalesPlay POS Community Latest Questions

Andrew
AndrewExpert
Asked: August 2, 2024In:

Hi. I recently joined as a distributor and have completed some sales. I now need to withdraw the funds that I’ve earned. Can you please explain the process for withdrawing these funds from my distributor account?

  1. SalesPlay
    SalesPlay Champion

    Hi Andrew, To withdraw your distributor funds, log in to the Partner Management Portal (PMP) and go to "More," then "My Account." Look for the "Minimum Fund Transfer Limit" and set it to your desired amount. Once your earnings reach this limit, SalesPlay will automatically transfer the funds to yourRead more

    Hi Andrew,

    To withdraw your distributor funds, log in to the Partner Management Portal (PMP) and go to “More,” then “My Account.” Look for the “Minimum Fund Transfer Limit” and set it to your desired amount.

    Once your earnings reach this limit, SalesPlay will automatically transfer the funds to your account. Payments are made monthly and should be completed before the 15th of the following month.

    For example, if you set the limit to $100 and earn $150 in July, you’ll receive your funds by August 15th. If you don’t get your payment, contact the SalesPlay support team for help.

    Help Article – https://help.salesplaypos.com/help/salesplay-s-distributor-referral-program

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Anat
Anat
Asked: May 16, 2024In:

When i log in to backoffice it shows an error message saying, “This site can’t be reached”. I checked with several web browsers but same results.  Its working in my mobile and not working my PC. What will be the issue ...

  1. Bruce
    Bruce Contributor

    Hi Anat, It sounds like this might be a cache issue on your PC. Here are a few quick steps to try: Clear your browser cache and try a hard refresh on the page, as cached data can sometimes block the site from loading properly. Check your network settings, including any firewall, VPN, or other networRead more

    Hi Anat,

    It sounds like this might be a cache issue on your PC. Here are a few quick steps to try:

    • Clear your browser cache and try a hard refresh on the page, as cached data can sometimes block the site from loading properly.
    • Check your network settings, including any firewall, VPN, or other network restrictions, as these can sometimes block certain sites on specific devices.
    • Disable browser extensions temporarily to see if one might be interfering with loading the site. Extensions like ad blockers can occasionally cause these issues.

    We weren’t running any maintenance on our end at that time, so if the issue still happens, please feel free to reach out to our support team at [email protected]

    we’re here to help!

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Viji
Viji
Asked: April 30, 2024In:

I am trying to upload a bulk product list. I have followed all the conditions. but still, it failed to upload. It does not show the exact error message.  What might be the issue?

  1. SalesPlay
    SalesPlay Champion

    Hi Viji Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help: Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters. InRead more

    Hi Viji

    Sometimes bulk upload fails even if all conditions seem correct because of hidden formatting issues or minor mistakes in your CSV file. Here are some tips to help:

    1. Clear formatting – If you copied data from Excel or Google Sheets, use “Clear Format” to remove hidden styles or characters.

      • In Excel: Select all cells → Home → Editing → Clear → Clear Formats.

    2. Fill only the necessary columns – For a quick and simple upload, you only need to fill 5 columns in the CSV file.

    3. Check for common issues:

      • Create categories first – Category names in the CSV must exactly match those in your POS (case-sensitive).

      • No duplicate product codes – Each product must have a unique product_code.

      • Trim spaces – Remove extra spaces at the beginning or end of product names, codes, or prices.

      • Avoid emojis or special characters – Don’t use symbols like %, &, @, quotes, or emojis.

      • Correct number format – Prices and stock should be plain numbers (no currency symbols).

      • Don’t change headers – The CSV has 30 column headers; do not rename, delete, or move them.

      • Max 2000 rows per file – Split files if you have more than 2000 products.

      • Shop-specific file – Each CSV is unique to the shop; don’t reuse for other shops.

      • Don’t leave key fields blank – At minimum, fill in the 5 basic columns.

      • Correct file type – Save as CSV UTF-8 (Comma delimited), especially for non-English languages.

    Following these steps usually resolves most upload failures. You can also refer to the official guide here: SalesPlay Bulk Upload Help.

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Aarav
AaravChampion
Asked: April 16, 2024In:

In our restaurant, we offer a variety of dishes such as Biriyani, Fried Rice, Hoppers, and Roti. We have several cooks, each specializing in different dishes. I have a Question. As an example, if a customer orders Biriyani and Roti, can POS ...

  1. SalesPlay
    SalesPlay Champion

    Hello Aarav Yes! The POS system has a KOT printer setting called “Print single product per KOT/BOT.” When enabled, it generates a separate KOT for each item in an order. For example, if a customer orders 2 Biriyani and 3 Fried Rice, the system will print 5 KOTs – 2 for Biriyani and 3 for Fried Rice.Read more

    Hello Aarav

    Yes! The POS system has a KOT printer setting called “Print single product per KOT/BOT.”

    When enabled, it generates a separate KOT for each item in an order. For example, if a customer orders 2 Biriyani and 3 Fried Rice, the system will print 5 KOTs – 2 for Biriyani and 3 for Fried Rice. This allows kitchen staff to assign each KOT to the cook responsible for that dish.

    Once the food is prepared, cooks can place each KOT near the corresponding dish or plate, making it easy for waiters to serve the correct items to the right customers.

    Help Steps – https://help.salesplaypos.com/help/how-to-enable-item-specific-kot-bot-ticket-printing

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Miguel
MiguelBeginner
Asked: April 10, 2024In:

Hey friends! I am running a dairy shop and rolling out some promotions. Here’s the deal: when customers buy 5 Yoghurts, they get one for free. Right now, I’m handling this by giving discounts, but it’s a bit tricky. Is there a ...

  1. Matha
    Matha

    Read this help article https://help.salesplaypos.com/help/how-to-implement-a-buy-one-get-one-free-promotion

    Read this help article https://help.salesplaypos.com/help/how-to-implement-a-buy-one-get-one-free-promotion

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