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SalesPlay POS Community Latest Questions

Faris
FarisLearner
Asked: December 29, 2025In:

Hi, One of our customers, is facing the following issue: A staff member deleted a KOT order after it was already printed in the kitchen. When the customer later proceeded to make the payment, the staff manually calculated the total instead of processing ...

  1. SalesPlay
    SalesPlay Champion

    Hi Yes, deleted orders and items can be traced through the SalesPlay Back Office reports. Please find the relevant details below: 1. Tracking deleted items from an open order If a cashier deletes one or more items from an open order (not the entire order), this can be tracked via the Removed ProductRead more

    Hi

    Yes, deleted orders and items can be traced through the SalesPlay Back Office reports. Please find the relevant details below:

    1. Tracking deleted items from an open order
    If a cashier deletes one or more items from an open order (not the entire order), this can be tracked via the Removed Products in Hold Receipt report.
    This report shows:
    * Which product was deleted
    * Date and time of deletion
    * Cashier who performed the action
    Link:
    https://cloud.salesplaypos.com/removed_products_in_hold_receipt

    2. Tracking fully deleted open orders
    If a cashier deletes an entire open (hold) order, this can be tracked using the Hold Receipts report.
    This report displays:
    * Status of all open orders (Completed / Deleted / Ongoing)
    * Deleted cashier
    * Date and time of deletion
    Link:
    https://cloud.salesplaypos.com/hold_receipts

    3. Tracking deleted completed receipts
    If a completed receipt has been deleted, this action can be tracked via the Deleted Receipts report.

    Link:
    https://cloud.salesplaypos.com/deleted_receipts

    4. Important: Check Access Rights
    Please review cashier access rights carefully.
    If a cashier is given Full Access (Supervisor rights), they can delete orders and receipts without an Admin PIN.

    To restrict this:

    Go to Back Office > Users > Access Rights > Select Cashier > Edit > Under Functions, untick Supervisor (Full Access)> Click Update

    This will ensure deletions require proper authorization and help prevent misuse.

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info@dropbeachclub.com
[email protected]
Asked: July 24, 2025In:

Hello! I’m trying to conect my web APP to my KOT device, and I’m having some problems. I have conected my tablets to the KOT device with no problems, but with my laptob it’s beeing impossible. The version of the ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Please note that the KOT/BOT Display App is not compatible with the WebPOS version. It is designed to work only with the Android POS App. If you're using WebPOS, you will need to set up a KOT printer instead to receive kitchen order tickets. We apologize for the inconvenience and appreciate yourRead more

    Hi

    Please note that the KOT/BOT Display App is not compatible with the WebPOS version. It is designed to work only with the Android POS App.

    If you’re using WebPOS, you will need to set up a KOT printer instead to receive kitchen order tickets.

    We apologize for the inconvenience and appreciate your understanding.

    How to set up KOT printers: https://help.salesplaypos.com/help/how-to-setup-kot-printers

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Ricardo
Ricardo
Asked: June 25, 2025In:

  1. SalesPlay
    SalesPlay Champion

    Hi Ricardo, Thank you for your question. To display your business logo and seasonal promotional banners on the customer screen, we recommend using the latest version of the SalesPlay Customer Display App (version 2.0.1). It offers a simplified setup and several enhanced features. Key Features: ShowsRead more

    Hi Ricardo,

    Thank you for your question.

    To display your business logo and seasonal promotional banners on the customer screen, we recommend using the latest version of the SalesPlay Customer Display App (version 2.0.1). It offers a simplified setup and several enhanced features.

    Key Features:

    • Shows real-time order details including items, discounts, taxes, and the total amount.

    • Displays your business logo and promotional ads or banners.

    • Supports dark mode (based on your device’s system settings).

    • Compatible with both portrait and landscape modes.
      (Note: Logos and promotional images are only visible in landscape mode.)

    ✅ Download the app:
    SalesPlay Customer Display – Google Play Store

    🛠 Setup guide:
    How to Setup Customer Display App

    If you’re currently using an older version, we highly recommend updating to version 2.0.1 for the best experience.

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Arun
ArunBeginner
Asked: November 4, 2024In:

Hi How can I connect my SalesPlay Android POS app to the SalesPlay Web POS on my laptop? I want to use both versions with the same email address. Is this possible, and what steps should I follow?  

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi! Yes, If you first registered with the SalesPlay Android POS App and now want to add a Web POS on your laptop, just follow the steps listed below: Step 1: Set Up in the Back Office Log In – Open SalesPlay POS Back Office and login to your account. Go to Settings – From the main menu, select SettiRead more

    Hi! Yes,

    If you first registered with the SalesPlay Android POS App and now want to add a Web POS on your laptop, just follow the steps listed below:

    Step 1: Set Up in the Back Office

    1. Log In – Open SalesPlay POS Back Office and login to your account.
    2. Go to Settings – From the main menu, select Settings.
    3. Select POS Devices – Click on POS Devices to manage your terminals.
    4. Add New POS – Click Add POS to create a new terminal.
    5. Name the POS – Enter a name for the new POS and select the shop where it will be used.
    6. Save – Click Save to complete the setup.

    Step 2: Connect Your Android POS App

    1. Go to the Web POS Sign-In page ( https://webpos.salesplaypos.com/sign_in )
    2. Enter your username and password.
    3. Click ” Continue ” button
    4. Select the Shop – Choose the same shop you selected in the Back Office.
    5. Choose the Terminal – Select the terminal name you created in Step 1.
    6. Click the ” Continue ” button and “Login” button
    7. Wait till the interface loads 100%

    Help Link – https://help.salesplaypos.com/help/web-pos-and-android-pos-app-on-same-account

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Peco Peco
Peco Peco
Asked: August 16, 2024In:

Hello, I need help. I downloaded the app and made all the necessary settings to use it in my restaurant. But when I want to send my orders to the KOT display in the kitchen, it won’t let me. An error ...

  1. SalesPlay
    SalesPlay Champion

    Hi Please make sure you're using the latest version of the KOT/BOT Display App. You can also follow this detailed guide to help with setup and troubleshooting:https://help.salesplaypos.com/help/kot-bot-display-app Before You Begin:Make sure both the POS App and the KOT/BOT Display App are connectedRead more

    Hi

    Please make sure you’re using the latest version of the KOT/BOT Display App. You can also follow this detailed guide to help with setup and troubleshooting:
    https://help.salesplaypos.com/help/kot-bot-display-app

    Before You Begin:
    Make sure both the POS App and the KOT/BOT Display App are connected to the same Wi-Fi network.
    Ensure KOT Groups have been created, and that products or categories are assigned to those groups in the Back Office Web Portal.

    Troubleshooting – If You Face Issues:

    1️⃣ Check Wi-Fi Connection
    Ensure both devices are on the same network — sometimes they may switch without you noticing.

    2️⃣ Weak Wi-Fi Signal
    A poor signal can cause issues. To test the connection:

    • Open the POS App

    • Go to Main Menu > Settings > Printers

    • Tap the connected display

    • Tap “Test Connection”

    3️⃣ KOT Group Might Be Disabled
    Make sure the group is enabled:

    • Go to Main Menu > Settings > Printers in the POS App

    • Tap the connected display

    • Turn ON the toggle for “Printer Groups”

    • Tap Save

    4️⃣ Still Not Working? Try Restarting

    • Remove the existing KOT Display from the POS App

    • Restart both the POS App and the KOT/BOT Display App

    • Ensure both apps are open and connected to the same Wi-Fi

    This usually resolves most connection issues.

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Aanya
Aanya
Asked: April 19, 2024In:

I run a small restaurant in Bangalore and I’m considering implementing a Tablet Ordering System. Has anyone here used it before? How was the experience of managing it? Did you find it successful?

  1. Bruce
    Bruce Contributor

    Hi Aanya, SalesPlay offers a great solution for restaurant businesses, including the Tablet Ordering feature. Many of our users have found it to be highly effective in streamlining operations and improving customer satisfaction. If you'd like, we can set up a quick demo tailored to your restaurant'sRead more

    Hi Aanya,

    SalesPlay offers a great solution for restaurant businesses, including the Tablet Ordering feature. Many of our users have found it to be highly effective in streamlining operations and improving customer satisfaction.

    If you’d like, we can set up a quick demo tailored to your restaurant’s needs so you can see how SalesPlay can help. Feel free to reach out to us at [email protected], and let us know a convenient time for you!

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