Home/ Bruce/Answers
  1. Asked: November 8, 2024In:

    Can you change the backoffice login email?

    Bruce
    Bruce Contributor

    Hi Daniel, Could you let us know the reason for wanting to change the back office login email? At the moment, we don’t offer the option to transfer an account from one email to another. However, we can review your request and try to assist based on your specific situation. Please reach out to us atRead more

    Hi Daniel,

    Could you let us know the reason for wanting to change the back office login email?

    At the moment, we don’t offer the option to transfer an account from one email to another. However, we can review your request and try to assist based on your specific situation.

    Please reach out to us at [email protected] to discuss further.

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  2. Asked: November 8, 2024In:

    Add ticket numbering to receipts?

    Bruce
    Bruce Contributor

    Hi Daniel, Yes, it’s possible to add a sequential ticket number to receipts, but this feature is only available when the Kitchen Order Ticket (KOT) feature is enabled. With this setup, you can print a sequence number on receipts, which could serve as the ticket number you're looking for. You can refRead more

    Hi Daniel,

    Yes, it’s possible to add a sequential ticket number to receipts, but this feature is only available when the Kitchen Order Ticket (KOT) feature is enabled. With this setup, you can print a sequence number on receipts, which could serve as the ticket number you’re looking for.

    You can refer to this guide for setting up the KOT feature: How to Setup Kitchen Display.

    If this matches your requirement, please proceed with the setup, and feel free to contact us if you need further assistance! 😊

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  3. Asked: October 21, 2024In:

    Hi, how i can open the cash drawer with out print receipt?

    Bruce
    Bruce Contributor

    Hi Daniel, You can open the cash drawer manually without printing a receipt by following these steps: Activate Shift Management: Log in to the Back Office web portal. Go to the FEATURE section and enable the Shift Management function. Steps to Open the Drawer: Open the POS App and navigate to the maRead more

    Hi Daniel,

    You can open the cash drawer manually without printing a receipt by following these steps:

    1. Activate Shift Management:
      • Log in to the Back Office web portal.
      • Go to the FEATURE section and enable the Shift Management function.
    2. Steps to Open the Drawer:
      • Open the POS App and navigate to the main menu.
      • Select New Sale.
      • Tap the 3-dot button in the top-right corner of the screen.
      • Select Open Drawer from the menu.

    This will open the cash drawer for you without requiring a receipt print. If you need further assistance, feel free to reach out to us anytime!

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  4. Asked: October 3, 2024In:

    how to label "Name of Shop" for SalesPlay POS?

    Bruce
    Bruce Contributor

    Hi Daniel, Could you clarify what you’re trying to label or where you’d like the shop name to appear in the system? If you're looking to change the "Name of Shop," you can do this through the Back Office by going to Settings > Shops and renaming the shop you want. Please don’t hesitate to reach oRead more

    Hi Daniel,

    Could you clarify what you’re trying to label or where you’d like the shop name to appear in the system?

    If you’re looking to change the “Name of Shop,” you can do this through the Back Office by going to Settings > Shops and renaming the shop you want.

    Please don’t hesitate to reach out if you need any more help. Our team is here and ready to assist!

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  5. Asked: April 30, 2024In:

    Bulk upload failed

    Bruce
    Bruce Contributor

    Hi Viji, Sorry to hear about the trouble with your bulk upload! Here are a few quick things to check that might get it sorted: Double-check the file format and structure: The system usually requires files in a specific format (.xlsx or .csv) with the exact headers and order. Please use the templateRead more

    Hi Viji,

    Sorry to hear about the trouble with your bulk upload! Here are a few quick things to check that might get it sorted:

    1. Double-check the file format and structure: The system usually requires files in a specific format (.xlsx or .csv) with the exact headers and order. Please use the template file to upload your data.
    2. Look for empty or unusual fields: Sometimes, a missing field or unexpected character can cause an error.
    3. Clear cache and re-upload: Occasionally, browser cache issues can cause upload hiccups, so a quick clearing the cache can help.

    If you’re still having trouble, feel free to reach out to our support team at [email protected] If you can share your file or any details, they’ll be happy to help get this sorted!

    Hope this helps, and let us know how it goes!

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  6. Asked: May 16, 2024In:

    Backoffice gives error message

    Bruce
    Bruce Contributor

    Hi Anat, It sounds like this might be a cache issue on your PC. Here are a few quick steps to try: Clear your browser cache and try a hard refresh on the page, as cached data can sometimes block the site from loading properly. Check your network settings, including any firewall, VPN, or other networRead more

    Hi Anat,

    It sounds like this might be a cache issue on your PC. Here are a few quick steps to try:

    • Clear your browser cache and try a hard refresh on the page, as cached data can sometimes block the site from loading properly.
    • Check your network settings, including any firewall, VPN, or other network restrictions, as these can sometimes block certain sites on specific devices.
    • Disable browser extensions temporarily to see if one might be interfering with loading the site. Extensions like ad blockers can occasionally cause these issues.

    We weren’t running any maintenance on our end at that time, so if the issue still happens, please feel free to reach out to our support team at [email protected]

    we’re here to help!

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  7. Asked: October 29, 2024In:

    How Distributing Service Charge Commissions for Waiters ?

    Bruce
    Bruce Contributor

    Hi Graham, To set up service charge commissions for your waiters, please refer to the following guide: https://help.salesplaypos.com/help/how-to-calculate-sales-commission In the back office, make sure to create your waiters as Other Staff with the type set to Waiter. When creating a service chargeRead more

    Hi Graham,

    To set up service charge commissions for your waiters, please refer to the following guide:
    https://help.salesplaypos.com/help/how-to-calculate-sales-commission

    In the back office, make sure to create your waiters as Other Staff with the type set to Waiter. When creating a service charge commission, filter by Employee Type and assign the specific percentage or amount for the waiters.

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  8. Asked: November 8, 2024In:

    How do I connect a dejavoo or pax device ?

    Bruce
    Bruce Contributor

    Hi Daniel, Please note that there is a specific process for integrating payment gateways. Could you reach out to our support team at [email protected]? They’ll guide you through the steps.

    Hi Daniel,

    Please note that there is a specific process for integrating payment gateways. Could you reach out to our support team at [email protected]? They’ll guide you through the steps.

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