Home/ Bruce/Answers
Ask Bruce
  1. Asked: November 22, 2024In:

    weighing scale

    Bruce
    Bruce

    Hi Anderson, Yes, SalesPlay POS supports weighing scales. We recommend using the Magellan 9400i Scanner Scale for seamless integration. This device combines scanning and weighing functionalities, making it perfect for retail environments like grocery stores and supermarkets. If you’d like more detaiRead more

    Hi Anderson,

    Yes, SalesPlay POS supports weighing scales. We recommend using the Magellan 9400i Scanner Scale for seamless integration. This device combines scanning and weighing functionalities, making it perfect for retail environments like grocery stores and supermarkets.

    If you’d like more details on setup or compatible equipment, feel free to reach out!

    See less
  2. Asked: April 19, 2024In:

    Late-Night Shifts: How to Filter for Specific Time Periods?

    Bruce
    Bruce

    Hi Amelia, To generate a sales report for your specific late-night shift (6 PM to 2 AM), you can easily filter the time period in the back office. Here’s how: Go to the Reports section in the back office and select Sales Summary. For the Date Range, choose Custom Range: Set the Start Date to yesterdRead more

    Hi Amelia,
    To generate a sales report for your specific late-night shift (6 PM to 2 AM), you can easily filter the time period in the back office. Here’s how:
    1. Go to the Reports section in the back office and select Sales Summary.
    2. For the Date Range, choose Custom Range:
      • Set the Start Date to yesterday.
      • Set the End Date to today.
    3. Move to the Time Filter and select Custom Period:
      • Set the Start Time as 6:00 PM.
      • Set the End Time as 2:00 AM.

    This will generate a comprehensive report for your desired shift period.

    Let us know if you need any further help!
    See less
  3. Asked: October 3, 2024In:

    Image Quality and Size

    Bruce
    Bruce

    Hi Daniel, There are no strict limitations on image size and resolution when uploading product images. Before uploading, please refresh the page or log out and log back in. After uploading, the system will allow you to crop the image to a 1:1 ratio as needed. We recommend using the following formatsRead more

    Hi Daniel,

    There are no strict limitations on image size and resolution when uploading product images. Before uploading, please refresh the page or log out and log back in.

    After uploading, the system will allow you to crop the image to a 1:1 ratio as needed. We recommend using the following formats:

    • JPEG
    • JPG
    • PJPEG
    • PNG
    • GIF
    • BMP
    See less
  4. Asked: October 3, 2024In:

    E – Signature

    Bruce
    Bruce

    Hi Daniel, To enable E-signature in SalesPlay, follow these steps: Go to System Settings in the back office, then navigate to Design Receipt > MORE and enable the E-signature option. Next, go to System Settings > Payment Types, select the payment method that requires an E-signature, enable E-sRead more

    Hi Daniel,

    To enable E-signature in SalesPlay, follow these steps:

    1. Go to System Settings in the back office, then navigate to Design Receipt > MORE and enable the E-signature option.
    2. Next, go to System Settings > Payment Types, select the payment method that requires an E-signature, enable E-signature under Additional Options, and click Update.
    3. After making these changes, sync your POS device. When you process a sale with the selected payment type, the screen will display a space for the customer to provide their E-signature, which will then be printed on the receipt.
    See less
  5. Asked: October 3, 2024In:

    How to delete an account

    Bruce
    Bruce

    Hi Daniel, To delete your account, go to the My Account page in the back office and select the delete option. Please note that refunds are not available for previously purchased licenses. We’re sorry to see you go, and your feedback would be valuable in helping us improve. If you have any suggestionRead more

    Hi Daniel,

    To delete your account, go to the My Account page in the back office and select the delete option. Please note that refunds are not available for previously purchased licenses.

    We’re sorry to see you go, and your feedback would be valuable in helping us improve. If you have any suggestions, feel free to share them with us.

    See less
  6. Asked: August 6, 2024In:

    Wireless PDA Camera for Barcode Scanning

    Bruce
    Bruce

    Hi Khalid, Yes, SalesPlay supports PDA devices with barcode scanning capabilities, so you can conveniently add stock to your inventory using a wireless PDA instead of manually entering it on a computer.

    Hi Khalid,

    Yes, SalesPlay supports PDA devices with barcode scanning capabilities, so you can conveniently add stock to your inventory using a wireless PDA instead of manually entering it on a computer.

    See less
  7. Asked: April 19, 2024In:

    How to make all stocks zero

    Bruce
    Bruce

    Hi Kamil, SalesPlay offers a feature to reset all inventory stock levels to zero, allowing you to start fresh and correct any discrepancies in your stock. This can make it much easier to perform an accurate stock count. Please follow the steps in this guide to set all stock levels to zero: https://hRead more

    Hi Kamil,

    SalesPlay offers a feature to reset all inventory stock levels to zero, allowing you to start fresh and correct any discrepancies in your stock. This can make it much easier to perform an accurate stock count.

    Please follow the steps in this guide to set all stock levels to zero: https://help.salesplaypos.com/help/how-to-set-all-inventory-stock-levels-to-zero

    See less
  8. Asked: October 12, 2024In:

    How can i change cashier name

    Bruce
    Bruce

    Hi Daniel, To change the cashier's name, you can simply update the name in the record. However, changing the cashier's username is limited in SalesPlay. Please note that we don't recommend deleting a cashier record if they have been actively handling transactions, as this could affect your data recoRead more

    Hi Daniel,

    To change the cashier’s name, you can simply update the name in the record. However, changing the cashier’s username is limited in SalesPlay. Please note that we don’t recommend deleting a cashier record if they have been actively handling transactions, as this could affect your data records.

    See less
  9. Asked: April 17, 2024In:

    Keypad for selling large quantities ?

    Bruce
    Bruce

    Hi Rahman, Yes, SalesPlay has a feature that allows you to enter the quantity with a keypad before adding a product to the cart, which should work perfectly for your wholesale business. If you'd like, we can set up a quick demo so you can see exactly how SalesPlay can streamline the process for you.Read more

    Hi Rahman,

    Yes, SalesPlay has a feature that allows you to enter the quantity with a keypad before adding a product to the cart, which should work perfectly for your wholesale business.

    If you’d like, we can set up a quick demo so you can see exactly how SalesPlay can streamline the process for you. Feel free to contact us at [email protected], and let us know a convenient time!

    See less
  10. Asked: August 16, 2024In:

    Error in KOT display

    Bruce
    Bruce

    Hi Peco, Could you please update your app to the latest version and try again? If the issue persists, feel free to reach out to our support team at [email protected] with a detailed description of the error. They’ll be assist you further.

    Hi Peco,

    Could you please update your app to the latest version and try again? If the issue persists, feel free to reach out to our support team at [email protected] with a detailed description of the error. They’ll be assist you further.

    See less