Hi Aanya,

SalesPlay offers a great solution for restaurant businesses, including the Tablet Ordering feature. Many of our users have found it to be highly effective in streamlining operations and improving customer satisfaction.

If you’d like, we can set up a quick demo tailored to your restaurant’s needs so you can see how SalesPlay can help. Feel free to reach out to us at [email protected], and let us know a convenient time for you!

Hi João,

I’m sorry to hear about the double charge! Please reach out to our support team with a detailed email explaining the issue. They will look into it and get back to you as soon as possible. If you haven’t done so already, please go ahead and send us an email, and we’ll assist you right away.

Hi Daniel!

In SalesPlay POS, gross profit is calculated automatically during each sale. Here’s how it works:

1. Revenue: When you make a sale, the total amount is recorded as your revenue.
2. Cost of Goods Sold (COGS): Each product you sell has an associated cost (what it costs you to buy or produce the item). SalesPlay keeps track of these costs for you.
3. Gross Profit Calculation: Once a sale is made, SalesPlay calculates your gross profit by subtracting the cost of the product from the total sale amount. This happens in real-time, so you can easily see your gross profit right after a sale.
4. Reports: You can check out detailed reports to see your gross profit for individual products, categories, or even by time period, which helps you analyze your profit margins.

If you need any help with understanding the reports or setting things up, feel free to reach out. I’m happy to assist!

Hi Ashi,

SalesPlay POS does support printing in non-Latin scripts, including Arabic, and we can help you resolve the issue of characters appearing incorrectly. Here’s how you can set it up:

1. Change Printer Settings for Language Support:
   • Open the POS app and go to Settings > Printers.
   • Add your printer or adjust the settings for the existing one.
   • In Advanced Settings, choose Graphic Enhanced mode, which is optimized for printing in languages like Arabic. If you experience issues, you can switch to Graphic Legacy mode.
2. Ensure Your Printer Supports Arabic:
   • Make sure your printer supports the Arabic language. Some printers require specific drivers or font support to print non-Latin characters properly.

Once these steps are complete, you should be able to print receipts in Arabic without issues. If the problem persists, feel free to reach out to our support team for further assistance.

Let us know if you need any more help!

Hi Tani,

For your clarification, the receipt numbering system in SalesPlay POS follows a specific format, as shown in the example receipt below:

Receipt Number: #1-2411181 (printed on 18th November 2024).

Breaking down the receipt number:

#1: Indicates the POS device that processed the sale (in this case, POS device #1).
24: Represents the year (2024).
11: Represents the month (November).
18: Represents the date (18th).
1: Represents the sequence number of the sale for that day (this is the first sale of the day in POS device #1).

To address your request, the sequence number will reset every day based on the date and POS device. So, on each new day, the numbering starts fresh, and the first sale for the day will always be numbered as 01 for that device.

I hope this helps! Let me know if you have any further questions.