Suheb
SuhebBeginner
Asked: May 12, 2025In:

Can you use SalesPlay’s point-of-sale (POS) system to create and print/send a bill while you’re at the customer’s home or office during a moving service?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Suheb Yes, You Can Use SalesPlay POS for On-Site Invoicing Absolutely! With the SalesPlay POS app installed on a mobile phone, tablet, or handheld device, you can easily carry the system to the customer's location and generate invoices on-site — whether it’s at their home or office during a movinRead more

    Hi Suheb

    Yes, You Can Use SalesPlay POS for On-Site Invoicing

    Absolutely! With the SalesPlay POS app installed on a mobile phone, tablet, or handheld device, you can easily carry the system to the customer’s location and generate invoices on-site — whether it’s at their home or office during a moving service.

    To print the invoice, you can use a portable Bluetooth printer, which connects seamlessly with the app. This setup is widely used by sales teams, distribution channels, and field service providers who need to create and issue bills instantly while on the move.

    It’s a flexible, mobile-friendly solution designed to support businesses on the go!

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Ben
Ben
Asked: May 5, 2025In:

i used the products template and i cant import the csv or xsls document, i keep getting an error of no products found .how do i fix this?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi, There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template. One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearinRead more

    Hi,

    There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template.

    One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearing all formatting before uploading the file.

    Additionally, language or encoding mismatches (e.g., using special characters or different language inputs) can also cause problems during import.

    To help you resolve this quickly, please send your product list file to our support team at [email protected]. They’ll review it and assist you with the import.

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Faris
Faris
Asked: April 9, 2025In:

Hi boss, I’m running a restaurant, and at the same place also selling some bakery items like cupcakes, cakes, and bread. Right now I just put them under few category, but got any easier or more practical way to manage all this ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Faris 👋 Yes, there’s definitely a more practical way to manage this – you can use the "Customize Sale Screen" feature for your setup. For example, you can create two separate customized sale screens – one for "Bakery" and another for "Restaurant". This way, you can easily organize and access itemRead more

    Hi Faris 👋

    Yes, there’s definitely a more practical way to manage this – you can use the “Customize Sale Screen” feature for your setup.

    For example, you can create two separate customized sale screens – one for “Bakery” and another for “Restaurant”. This way, you can easily organize and access items based on your business areas.

    Also, for your restaurant section, you might want to create pages like “Breakfast”, “Lunch”, and “Dinner”. Each of these pages can hold up to 20 fast-moving items, so it’s super easy for your staff to select and bill quickly during busy hours.

    You can even add the same fast-selling items to multiple pages if needed – for example, if cupcakes are popular in both Bakery and Restaurant, just add them to both screens.

    Once you start using this feature, you’ll really see how much smoother and faster your sales process becomes! 😊

    Here is the help link – https://help.salesplaypos.com/help/customize-sale-screen

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Agar
AgarLearner
Asked: April 1, 2025In:

Hello I am using an iMin POS device, but when I connect it to the cash drawer, the drawer does not open. What could be the issue, and how can I fix it ?

  1. SalesPlay
    SalesPlay Champion

    Hello Agar If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps: Open the POS App Main Menu. Go to Settings. Select Printers. Click Add (+) button or edit an existing printer setup. Click Advanced Settings.Read more

    Hello Agar

    If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps:

    1. Open the POS App Main Menu.
    2. Go to Settings.
    3. Select Printers.
    4. Click Add (+) button or edit an existing printer setup.
    5. Click Advanced Settings.
    6. Locate the Drawer ESC/POS Commands field.
    7. Check the existing command and, update it to 10,14,00,00,00 match your POS terminal.
    8. Click Save to apply the changes.
    9. Ensure that the “Connect Cash Drawer with Printer” option is enabled.

     

    You can find more details in the SalesPlay Help Centre: Change Drawer ESC/POS Commands.

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Jay
Jay
Asked: March 19, 2025In:

Hello

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    This answer was edited.

    Hello Jay Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa. You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.Read more

    Hello Jay

    Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa.

    You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.

    For example, a receipt made on Web POS will also appear on the iOS and Android devices in that shop.”

    Also, you can use the same email address for up to three different platforms by creating three separate shops.

    For example, one shop can be on an Android device, another on an iOS device, and the third on Web POS.

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info@vikingsolutions.co.za
[email protected]
Asked: March 15, 2025In:

Is there a way a waiter can be logged out as soon as they place an order for a table. That way the next waiter has to login to transact.

  1. SalesPlay
    SalesPlay Champion

    Hi, Sorry, this type of option is not available at the moment. Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!

    Hi,

    Sorry, this type of option is not available at the moment.

    Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!

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CRG-MARK
CRG-MARK
Asked: February 7, 2025In:

upon trying to register a new account – I’m getting constant ‘this email address already exists’ even though it definitely isn’t. however trying the forgotten password also doesn’t work

  1. SalesPlay
    SalesPlay Champion

    Hi, Please contact us via [email protected] or our Online Chat service, and we are ready to help you solve this.

    Hi, Please contact us via [email protected] or our Online Chat service, and we are ready to help you solve this.

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Poshak
Poshak
Asked: February 5, 2025In:

Hello, I have been trying to get Embedded price codes to work. I have followed every video twice and ensured that my product number even matches the on screen EAN OR UPC codes. Every time I scan a barcode it ...

  1. SalesPlay
    SalesPlay Champion

    Hello We can test this in our lab to identify the issue. It seems like there might have been a setup issue. Please contact us via [email protected] or our Online Chat service, and we can check your account and barcode setup. We'll also replicate the process in our lab to find a solution for you.Read more

    Hello

    We can test this in our lab to identify the issue. It seems like there might have been a setup issue. Please contact us via [email protected] or our Online Chat service, and we can check your account and barcode setup.

    We’ll also replicate the process in our lab to find a solution for you.

    Looking forward to assisting you!

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Poshak
Poshak
Asked: February 2, 2025In:

Hello, On an Android Tablet, with a bluetooth scanner I am unable to get the barcode to associate the price of an item using the embeded price barcode. When I scan the item, the product is successfully added to the receipt ...

  1. SalesPlay
    SalesPlay Champion

    Hi It sounds like there may have been an issue during setup. If you can contact us via [email protected] or reach out through our Online Chat service, we’d be happy to assist you. We can check your account, review your barcode setup, and also replicate the process in our lab to test it for you.Read more

    Hi

    It sounds like there may have been an issue during setup.

    If you can contact us via support@salesplay.com or reach out through our Online Chat service, we’d be happy to assist you.

    We can check your account, review your barcode setup, and also replicate the process in our lab to test it for you.

    Looking forward to helping you resolve this!

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