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faene
faene
Asked: June 10, 2025In:

I have connect my Xero accounting with Saleplay. I am not seeing any sales recorded in Xero. Need help to solve this problem

  1. SalesPlay
    SalesPlay Champion

    Hi, Please check the "Transaction Schedule Time" in your back office settings. Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set. If the issue persists, feel free to reach out to our support team via the OnlineRead more

    Hi,

    Please check the “Transaction Schedule Time” in your back office settings. Sales data from the POS app is sent to Xero exactly at the scheduled time you’ve configured. Make sure the date and time are correctly set.

    If the issue persists, feel free to reach out to our support team via the Online Chat or by emailing us at [email protected].

    You can also refer to our help video for step-by-step guidance: How to Use Xero Accounting Software with SalesPlay POS

    Thank you!

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OX
OX
Asked: February 12, 2025In:

I have encountered two issues since the 1.6.8 update. 1: my barcode scanner can scan a product to the search bar, but it can no longer scan a product to the sale screen which means every product in a sale ...

  1. Williamsj043
    Williamsj043 Beginner

    It seems like you're encountering two issues after the 1.6.8 update: barcode scanning not functioning as expected (requiring extra steps to add products to the sale) and product synchronization problems between the back office and POS. I recommend reaching out to the SalesPlay support team directlyRead more

    It seems like you’re encountering two issues after the 1.6.8 update: barcode scanning not functioning as expected (requiring extra steps to add products to the sale) and product synchronization problems between the back office and POS.
    I recommend reaching out to the SalesPlay support team directly via email or their online chat service for a more tailored solution, as they may need to investigate the specific issues with your account and setup.
    Let me know if this helps!

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Carl
Carl
Asked: May 21, 2025In:

Hi SalesPlay Team, I’m currently using your POS system for my business, and now I’m planning to integrate it with my custom inventory and accounting software. For this integration, I would need access to your REST APIs. Could you ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi, Thank you for reaching out and for using SalesPlay POS to power your business! You can find detailed API documentation at our developer portal:👉 https://developer.salesplaypos.com We’re glad to hear that you're planning an integration with your custom systems. Currently, the following REST APIsRead more

    Hi,

    Thank you for reaching out and for using SalesPlay POS to power your business!

    You can find detailed API documentation at our developer portal:
    👉 https://developer.salesplaypos.com

    We’re glad to hear that you’re planning an integration with your custom systems. Currently, the following REST APIs are available for integration:

    • Categories

    • Subcategories

    • Measurements

    • Taxes

    • Customers

    • Suppliers

    • Products

    • Receipts

    • Orders

    • Shops

    • Payment Types

    • GRN (Goods Received Notes)

    • Inventory

    You can find detailed API documentation and integration guidelines at our developer portal:
    👉 https://developer.salesplaypos.com

    If you haven’t already, please log in to the SalesPlay Backoffice, navigate to Integrations > Access Token, and generate your personal access token to start using the APIs securely.

    Should you need help with specific use cases or endpoints, feel free to contact us anytime — we’re here to support your integration journey!

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hydeunited
hydeunitedBeginner
Asked: May 9, 2025In:

Is it possible to remove the discount icon from next to the customer icon on the software, and also remove the option to apply your own discount to an item sold, for all users, including the Administrator?

  1. SalesPlay
    SalesPlay Champion

    Hi there! At the moment, it's not possible to remove the Discount icon (next to the Customer icon) from the POS interface, even for the Administrator role. However, when you create a User/Cashier account, you can restrict their ability to apply discounts through the user permissions settings. This eRead more

    Hi there!

    At the moment, it’s not possible to remove the Discount icon (next to the Customer icon) from the POS interface, even for the Administrator role.

    However, when you create a User/Cashier account, you can restrict their ability to apply discounts through the user permissions settings. This ensures that only authorized roles can apply discounts.

    As for the Administrator, the Discount icon and feature will remain visible and accessible by default.

    If you have a specific reason or practical use case for removing or restricting the discount option for the Administrator as well, please do share it with us. Understanding your scenario would help us evaluate whether this could be considered as a future improvement.

    Thanks for your feedback!

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Kart
KartBeginner
Asked: May 28, 2025In:

  1. SalesPlay
    SalesPlay Champion

    Hello Kart, This is a great question! If you're selling multiple quantities of the same item (e.g., 5 roses) and want the discount (e.g., $2 off per rose) to apply to all quantities, not just one, there's a solution. This concern has been improved in SalesPlay POS version 114.5 and onwards. Here's hRead more

    Hello Kart,

    This is a great question!

    If you’re selling multiple quantities of the same item (e.g., 5 roses) and want the discount (e.g., $2 off per rose) to apply to all quantities, not just one, there’s a solution.

    This concern has been improved in SalesPlay POS version 114.5 and onwards.

    Here’s how to apply discounts correctly:

    ✅ Update to the latest POS version (114.5 or higher) – The line discount logic has been enhanced so it now multiplies the discount by the quantity automatically.

    Example:

    If you sell 5 roses and apply a $2 line discount, the system will now calculate:
    $2 x 5 = $10 total discount

    If you’re using an older version:

    Previously, the line discount applied only once per line, regardless of quantity. Make sure to update the app to benefit from this improvement.

    👉 For more info, visit the help article here:
    🔗 Line Discount / Item Discount Feature

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Kart
KartBeginner
Asked: May 28, 2025In:

How can I give the bill to my customers ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Kart You can easily print receipts in Hindi using the SalesPlay POS system, as it supports multiple languages including Hindi and other non-Latin scripts. Follow these steps to set your printer to print bills in Hindi: Open the POS App and go to the Main Menu. Select Settings > Printers. Tap tRead more

    Hi Kart

    You can easily print receipts in Hindi using the SalesPlay POS system, as it supports multiple languages including Hindi and other non-Latin scripts.

    Follow these steps to set your printer to print bills in Hindi:

    1. Open the POS App and go to the Main Menu.

    2. Select Settings > Printers.

    3. Tap the Add (+) button.

    4. Choose Printer Type as Receipts.

    5. Select your Printer Model (If it’s not listed, choose Other Model).

    6. Set the Connection Mode and configure the other required settings.

    7. Choose the correct Paper Size.

    8. Click on Advanced Settings.

    9. Set the Printer Mode to Graphic Enhanced.

    10. Click SAVE.

    For Hindi and other non-Latin languages, it’s recommended to use the Graphic Enhanced printer mode. If you face any issues, try switching to Graphic Legacy mode for better results.

    For more details, you can visit the official help article:
    🔗 How to Change the Receipt Printing Language

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Woven Labels UAE
Woven Labels UAEBeginner
Asked: May 9, 2025In:

I need to ask how to create a group.

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi, You mean KOT Groups ? Here are the steps to setup KOT Group - https://help.salesplaypos.com/help/how-to-setup-kot-printers

    Hi,

    You mean KOT Groups ?

    Here are the steps to setup KOT Group – https://help.salesplaypos.com/help/how-to-setup-kot-printers

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Suheb
SuhebBeginner
Asked: May 12, 2025In:

Can you use SalesPlay’s point-of-sale (POS) system to create and print/send a bill while you’re at the customer’s home or office during a moving service?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Suheb Yes, You Can Use SalesPlay POS for On-Site Invoicing Absolutely! With the SalesPlay POS app installed on a mobile phone, tablet, or handheld device, you can easily carry the system to the customer's location and generate invoices on-site — whether it’s at their home or office during a movinRead more

    Hi Suheb

    Yes, You Can Use SalesPlay POS for On-Site Invoicing

    Absolutely! With the SalesPlay POS app installed on a mobile phone, tablet, or handheld device, you can easily carry the system to the customer’s location and generate invoices on-site — whether it’s at their home or office during a moving service.

    To print the invoice, you can use a portable Bluetooth printer, which connects seamlessly with the app. This setup is widely used by sales teams, distribution channels, and field service providers who need to create and issue bills instantly while on the move.

    It’s a flexible, mobile-friendly solution designed to support businesses on the go!

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