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SalesPlay POS Community Latest Questions

Agar
AgarLearner
Asked: April 1, 2025In:

Hello I am using an iMin POS device, but when I connect it to the cash drawer, the drawer does not open. What could be the issue, and how can I fix it ?

  1. SalesPlay
    SalesPlay Champion

    Hello Agar If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps: Open the POS App Main Menu. Go to Settings. Select Printers. Click Add (+) button or edit an existing printer setup. Click Advanced Settings.Read more

    Hello Agar

    If your cash drawer is not opening when connected to your iMin POS device, you may need to adjust the ESC/POS command settings. Follow these steps:

    1. Open the POS App Main Menu.
    2. Go to Settings.
    3. Select Printers.
    4. Click Add (+) button or edit an existing printer setup.
    5. Click Advanced Settings.
    6. Locate the Drawer ESC/POS Commands field.
    7. Check the existing command and, update it to 10,14,00,00,00 match your POS terminal.
    8. Click Save to apply the changes.
    9. Ensure that the “Connect Cash Drawer with Printer” option is enabled.

     

    You can find more details in the SalesPlay Help Centre: Change Drawer ESC/POS Commands.

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Anderson
AndersonBeginner
Asked: November 22, 2024In:

Support weighing scale?

  1. Bruce
    Bruce Contributor

    Hi Anderson, Yes, SalesPlay POS supports weighing scales. We recommend using the Magellan 9400i Scanner Scale for seamless integration. This device combines scanning and weighing functionalities, making it perfect for retail environments like grocery stores and supermarkets. If you’d like more detaiRead more

    Hi Anderson,

    Yes, SalesPlay POS supports weighing scales. We recommend using the Magellan 9400i Scanner Scale for seamless integration. This device combines scanning and weighing functionalities, making it perfect for retail environments like grocery stores and supermarkets.

    If you’d like more details on setup or compatible equipment, feel free to reach out!

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Khalid
Khalid
Asked: August 6, 2024In:

Can I use a wireless PDA with a camera to scan barcodes and add stock to my wholesale business inventory instead of manually entering it on a computer ?

  1. Bruce
    Bruce Contributor

    Hi Khalid, Yes, SalesPlay supports PDA devices with barcode scanning capabilities, so you can conveniently add stock to your inventory using a wireless PDA instead of manually entering it on a computer.

    Hi Khalid,

    Yes, SalesPlay supports PDA devices with barcode scanning capabilities, so you can conveniently add stock to your inventory using a wireless PDA instead of manually entering it on a computer.

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Dil
Dil
Asked: May 6, 2024In:

i have goojprt 80mm Printer.(Model JP80H-UE,page with 80mm,Command ESC/POS) this printer can’t print 64 characters in one line .it can print 48 characters only. cant programme that printer with DIP Settings. salesplay invoice have 64 characters in one line.

  1. Arun
    Arun Beginner

    What sort of business are you running, and what sort of products have these long names?

    What sort of business are you running, and what sort of products have these long names?

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Matha
Matha
Asked: April 30, 2024In:

I just now registered and setup SalesPlay webpos. I setup Epson TM-T20iii Printer model but it is not printing the receipt. When i print shift report it does print it. strange. i deleted the setup and again did this but failing

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hello Matha, Apologies for the inconvenience caused by the printer issue you encountered. If you've uploaded a logo, please remove it and upload it again. It appears that the problem is related to the logo. So, kindly remove the logo from the back office and try again. This should resolve your issueRead more

    Hello Matha,

    Apologies for the inconvenience caused by the printer issue you encountered. If you’ve uploaded a logo, please remove it and upload it again. It appears that the problem is related to the logo.

    So, kindly remove the logo from the back office and try again.

    This should resolve your issue.

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Tatenda
Tatenda
Asked: April 16, 2024In:

Dear Community, I am planning to purchase either Sunmi or Imin latest model. I saw some major POS apps are not compatible with dual display. Is SalesPlay support dual display for above POS brands ?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Dear Community, Yes, SalesPlay POS does support dual displays on compatible devices, including models from Sunmi and Imin. To ensure proper functionality, the dual display must be correctly set up within the SalesPlay POS settings. You can find detailed steps on configuring dual displays in SalesPlaRead more

    Dear Community,

    Yes, SalesPlay POS does support dual displays on compatible devices, including models from Sunmi and Imin.

    To ensure proper functionality, the dual display must be correctly set up within the SalesPlay POS settings.

    You can find detailed steps on configuring dual displays in SalesPlay’s Help Centre. Please visit this link for the complete setup instructions.

    Link – https://help.salesplaypos.com/help/how-to-setup-dual-display

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