I run a restaurant where we use a POS system, tablet ordering, and KOT printers connected through network cables. Sometimes the KOT orders do not reach the kitchen printer, and orders taken on tablets do not sync with the POS ...
Hi Yes, you can continue basic billing in Offline Mode when your internet is slow or unavailable. Once your internet connection is stable, simply go to Manage Sales → Past Receipts and tap Sync Receipts to the Cloud to send all offline receipts to the Back Office. Important: Do not uninstall the appRead more
Hi Yes, you can continue basic billing in Offline Mode when your internet is slow or unavailable.
Once your internet connection is stable, simply go to Manage Sales → Past Receipts and tap Sync Receipts to the Cloud to send all offline receipts to the Back Office.
Important:
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Do not uninstall the app
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Do not clear the app data
Doing either before syncing may cause your unsynced receipts to be lost.
More Details and Step-by-step video – https://help.salesplaypos.com/help/how-to-sync-offline-receipts
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Hi, There can be several reasons for these issues. The problem may be related to hardware, software, or the network setup. Below are some important areas to check. 1. Check Network Cables Inspect all Ethernet cables connected to the POS, routers, switches, and printers. A network cable contains 8 smRead more
Hi,
There can be several reasons for these issues. The problem may be related to hardware, software, or the network setup. Below are some important areas to check.
1. Check Network Cables
Inspect all Ethernet cables connected to the POS, routers, switches, and printers.
A network cable contains 8 small copper wires, and if some of them are damaged, data transmission may become unstable. In some cases, cables can be damaged by:
Rat or rodent bites
Heavy objects crushing the cable
Frequent bending or wear and tear
Recently, we encountered a customer case where rats had damaged the network cables, causing POS and printer communication failures.
2. Verify IP Address Configuration
Ensure that:
Each device (POS, printer, tablet) has the correct IP address
There are no duplicate IP addresses
All devices are within the same network range
Incorrect IP configuration can prevent devices from communicating properly.
3. Check the Number of Devices Connected to the Access Point
If too many devices are connected to the same Wi-Fi access point, the network may become slow or unstable.
In many restaurants, the same Wi-Fi network is used for:
POS systems
Tablets
Kitchen printers
Customer Wi-Fi
This can create network congestion.
4. Use a Separate Network for POS Operations
It is recommended to use a separate router or SSID for POS-related devices, including:
POS terminals
Tablet ordering devices
KOT printers
Customer Wi-Fi should ideally be on a different network to avoid interference.
5. Check Internet Speed
Even if the internet is working, the download and upload speeds provided by the service provider may be unstable.
Make sure your connection provides stable bandwidth for POS operations.
6. Check Router Placement and Distance
If routers or access points are too far from the devices, signal strength may be weak.
In such cases, you may need:
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See lessWi-Fi extenders
Additional access points
Better router placement