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SalesPlay POS Community Latest Questions

Carl
Carl
Asked: June 27, 2025In:

Dear all I recently attempted to renew my SalesPlay subscription; however, the payment failed during the process. This is unusual, as I had previously subscribed and completed the payment without any issues. Could you all suggest what might be causing this failure ...

  1. SalesPlay
    SalesPlay Champion

    Hi Carl, We’ve recently improved the Billing & Subscriptions section in the SalesPlay Back Office to reduce payment failures and ensure smoother transactions. As part of the new process, you may be required to update any missing information in your Billing Information page. Specifically, pleaseRead more

    Hi Carl,

    We’ve recently improved the Billing & Subscriptions section in the SalesPlay Back Office to reduce payment failures and ensure smoother transactions.

    As part of the new process, you may be required to update any missing information in your Billing Information page. Specifically, please make sure to:

    1. Re-enter your card details, including the Name on Card

    2. Complete the Billing Details section with your full address and contact information

    ✅ Step 1: Update Card Details

    Add the “Name on Card” to avoid card creation errors.

    1. Log in to Back Office Web Portal
    2. Go to Settings > Billing and Subscriptions
    3. Click Update Payment Method
    4. Enter the correct Name on Card
    5. Click Save

    ✅ Step 2: Update Billing Information

    Ensure all billing fields (including address) are filled correctly.

    1. Log in to Back Office Web Portal
    2. Go to Settings > Billing and Subscriptions
    3. Click Edit Billing Details
    4. Fill all required fields with accurate information
    5. Click Save

    These steps are important to ensure your payment goes through successfully.

    If you need further help, feel free to contact our support team via chat.

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Carl
Carl
Asked: May 21, 2025In:

Hi SalesPlay Team, I’m currently using your POS system for my business, and now I’m planning to integrate it with my custom inventory and accounting software. For this integration, I would need access to your REST APIs. Could you ...

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi, Thank you for reaching out and for using SalesPlay POS to power your business! You can find detailed API documentation at our developer portal:👉 https://developer.salesplaypos.com We’re glad to hear that you're planning an integration with your custom systems. Currently, the following REST APIsRead more

    Hi,

    Thank you for reaching out and for using SalesPlay POS to power your business!

    You can find detailed API documentation at our developer portal:
    👉 https://developer.salesplaypos.com

    We’re glad to hear that you’re planning an integration with your custom systems. Currently, the following REST APIs are available for integration:

    • Categories

    • Subcategories

    • Measurements

    • Taxes

    • Customers

    • Suppliers

    • Products

    • Receipts

    • Orders

    • Shops

    • Payment Types

    • GRN (Goods Received Notes)

    • Inventory

    You can find detailed API documentation and integration guidelines at our developer portal:
    👉 https://developer.salesplaypos.com

    If you haven’t already, please log in to the SalesPlay Backoffice, navigate to Integrations > Access Token, and generate your personal access token to start using the APIs securely.

    Should you need help with specific use cases or endpoints, feel free to contact us anytime — we’re here to support your integration journey!

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