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SalesPlay POS Community Latest Questions

Aanya
Aanya
Asked: August 6, 2025In:

  1. SalesPlay
    SalesPlay Champion

    Hi Aanya Yes, you can generate a report for a specific time range such as 4 PM to 2 AM directly from the Back Office web portal. Please follow these steps: Log in to the Back Office web portal. Go to the Reports section in the main menu. Select either Sales Summary or Receipts Reports. Click the cloRead more

    Hi Aanya

    Yes, you can generate a report for a specific time range such as 4 PM to 2 AM directly from the Back Office web portal. Please follow these steps:

    1. Log in to the Back Office web portal.

    2. Go to the Reports section in the main menu.

    3. Select either Sales Summary or Receipts Reports.

    4. Click the clock icon next to “All Day.”

    5. Choose “Custom Period.”

    6. Set your desired start and end times (e.g., 4 PM to 2 AM).

    7. Run the report to view your results.

    This will give you a detailed sales report for your specific business hours.

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Amir
Amir
Asked: June 27, 2025In:

Hello, I would like to process a refund using the POS App for a transaction that took place on May 22. However, I’m unable to find any receipts for that date under the Past Receipts section.Is there a limitation on ...

  1. SalesPlay
    SalesPlay Champion

    Hello Amir Yes, there is a limitation on how far back receipts are displayed in the POS App. The app retains receipts for the past 30 days only. However, all receipts are permanently stored in the BackOffice system, so you can still access older records there. Since the transaction from May 22 is beRead more

    Hello Amir

    Yes, there is a limitation on how far back receipts are displayed in the POS App. The app retains receipts for the past 30 days only.

    However, all receipts are permanently stored in the BackOffice system, so you can still access older records there.

    Since the transaction from May 22 is beyond the 30-day limit on the app, it will not appear under Past Receipts in the POS App. As an alternative, you can delete the original receipt via the BackOffice, then issue a new receipt with today’s date and process the refund accordingly. Please note that backdating is not possible—this is just a workaround we suggest for handling such cases.

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Amelia
Amelia
Asked: April 19, 2024In:

Hello I run a business with a shift from 6pm to 2am the next day. While I’m getting the shift report right, I also need a comprehensive sales report from the back office, specifically filtering for that time period. How can I ...

  1. Bruce
    Bruce Contributor

    Hi Amelia, To generate a sales report for your specific late-night shift (6 PM to 2 AM), you can easily filter the time period in the back office. Here’s how: Go to the Reports section in the back office and select Sales Summary. For the Date Range, choose Custom Range: Set the Start Date to yesterdRead more

    Hi Amelia,
    To generate a sales report for your specific late-night shift (6 PM to 2 AM), you can easily filter the time period in the back office. Here’s how:
    1. Go to the Reports section in the back office and select Sales Summary.
    2. For the Date Range, choose Custom Range:
      • Set the Start Date to yesterday.
      • Set the End Date to today.
    3. Move to the Time Filter and select Custom Period:
      • Set the Start Time as 6:00 PM.
      • Set the End Time as 2:00 AM.

    This will generate a comprehensive report for your desired shift period.

    Let us know if you need any further help!
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