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SalesPlay POS Community Latest Questions

Antonio
AntonioBeginner
Asked: October 24, 2025In:

Hi  I run a restaurant n under my menu items, I have many modifiers. For example, I have 20 types of cheeses. One of my most popular items, Roquefort, currently shows at the bottom of the list, but I want it ...

  1. SalesPlay
    SalesPlay Champion

    Hi Antonio You can now arrange modifier groups and modifier products in any order you like. Simply drag and drop them in the Back-office to set how they appear on your SalesPlay POS app. For example: You can show Sauces category before Cheese. You can list Roquefort first in the Cheese group. This hRead more

    Hi Antonio

    You can now arrange modifier groups and modifier products in any order you like. Simply drag and drop them in the Back-office to set how they appear on your SalesPlay POS app.

    For example:

    • You can show Sauces category before Cheese.

    • You can list Roquefort first in the Cheese group.

    This helps make billing faster and easier, and ensures your most popular modifiers are always visible to your staff.

    Steps to Change Modifier Group Order

    1. Log in to SalesPlay Back Office.
    2. Go to Products → Modifiers.
    3. Click the 3-dot button next to the modifier group.
    4. Select Change Order.
    5. Use the Drag and Drop (burger icon) to move the group where you want it.
    6. Click Save.

     

    Steps to Change Modifier Order

    1. Go to Back Office → Products → Modifiers.
    2. Click Edit next to the modifier group.
    3. Use the Drag and Drop (burger icon) to rearrange modifiers.
    4. Click Save.

     

    Help Article : https://help.salesplaypos.com/help/modifiers

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Thapa
Thapa
Asked: May 30, 2025In:

Hello I run a vegetable outlet and use a scale for weighing products. My product codes are 3 digits long. How should I set up the barcode profile in SalesPlay POS so that it works correctly with weight-embedded barcodes?

  1. SalesPlay
    SalesPlay Champion

    Hi 👋 Thanks for your question and this is a good one. Since you're using 3-digit product codes and a scale that prints weight-embedded barcodes, you'll need to configure a custom barcode profile in SalesPlay POS using the PLU (Price Look-Up code) setting. Here’s how to set it up: Go to Settings >Read more

    Hi 👋

    Thanks for your question and this is a good one.

    Since you’re using 3-digit product codes and a scale that prints weight-embedded barcodes, you’ll need to configure a custom barcode profile in SalesPlay POS using the PLU (Price Look-Up code) setting.

    Here’s how to set it up:

    1. Go to Settings > Barcode Profile in your SalesPlay POS backend.

    2. Click on “Add New” to create a custom barcode profile (default formats like EAN-13 can’t be edited).

    3. In the new profile, set the “Number of Digits for PLU” to 2.

      • This tells the POS to treat the first 3 digits after the prefix as the product code.

      • Example: If your barcode is 2101452500006 → 145 will be recognized as the product code.

    4. Save and apply the new barcode profile.

    Why set PLU as 2?

    Because your product codes are 3 digits, setting PLU to 2 helps the system extract and match the correct code. For 3-digit codes:

    • ✅ Set PLU = 2

    • For 4-digit codes → PLU = 1

    • For 5-digit or longer codes → PLU = 0

    More info: How to Add Weight-Embedded Barcodes

    Let me know if you need help creating the barcode format itself or testing it with your scale!

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Ben
Ben
Asked: May 5, 2025In:

i used the products template and i cant import the csv or xsls document, i keep getting an error of no products found .how do i fix this?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi, There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template. One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearinRead more

    Hi,

    There can be several reasons for the “No products found” error when importing a CSV or XLSX file using the products template.

    One common issue occurs when data is copied and pasted from another document, this can cause hidden formatting issues that interfere with the upload. We recommend clearing all formatting before uploading the file.

    Additionally, language or encoding mismatches (e.g., using special characters or different language inputs) can also cause problems during import.

    To help you resolve this quickly, please send your product list file to our support team at [email protected]. They’ll review it and assist you with the import.

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Bruce
BruceContributor
Asked: October 8, 2024In:

  1. SalesPlay
    SalesPlay Champion

    Hello, I recommend using the Variants feature for this scenario, as it will make things much easier for your staff. When you click on a pizza in the POS app, a popup window will appear, allowing you to quickly select the size (Large, Medium, or Personal) without having to navigate through differentRead more

    Hello,

    I recommend using the Variants feature for this scenario, as it will make things much easier for your staff. When you click on a pizza in the POS app, a popup window will appear, allowing you to quickly select the size (Large, Medium, or Personal) without having to navigate through different categories.

    On the other hand, using Subcategories would require extra steps—first selecting Pizza and then selecting the size, which could slow down the process. You can still use Subcategories for different pizza types like Pan Pizza, Thin Crust, or Hand Tossed to keep everything organized.

    Hope this helps!

    How to create Variants – More https://help.salesplaypos.com/help/how-to-use-variants-of-products

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Anderson
AndersonBeginner
Asked: October 3, 2024In:

Can I use composite product to create Case and Single Items?

  1. SalesPlay
    SalesPlay Champion

    Yes, you can use composite products in SalesPlay POS to create both Cases and Single Items. https://help.salesplaypos.com/help/how-to-create-a-composite-product   This allows you to manage your inventory effectively by selling items in bulk (as Cases) and individually (as Single Items). The MulRead more

    Yes, you can use composite products in SalesPlay POS to create both Cases and Single Items.

    https://help.salesplaypos.com/help/how-to-create-a-composite-product

     

    This allows you to manage your inventory effectively by selling items in bulk (as Cases) and individually (as Single Items).

    The Multiple Units of Measure feature lets you define the relationship between the two, making it easy to track and sell your products in the way that suits your business best.

    https://help.salesplaypos.com/help/how-to-use-multiple-units-of-measure-for-a-single-product

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Rahman
Rahman
Asked: April 17, 2024In:

I have a wholesale business where I sell lots of stuff. When I pick something to sell, it would be helpful if a window could pop up with a keypad so I can type in how many I’m selling. Do you ...

  1. Bruce
    Bruce Contributor

    Hi Rahman, Yes, SalesPlay has a feature that allows you to enter the quantity with a keypad before adding a product to the cart, which should work perfectly for your wholesale business. If you'd like, we can set up a quick demo so you can see exactly how SalesPlay can streamline the process for you.Read more

    Hi Rahman,

    Yes, SalesPlay has a feature that allows you to enter the quantity with a keypad before adding a product to the cart, which should work perfectly for your wholesale business.

    If you’d like, we can set up a quick demo so you can see exactly how SalesPlay can streamline the process for you. Feel free to contact us at [email protected], and let us know a convenient time!

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