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SalesPlay POS Community Latest Questions

Mishu
Mishu
Asked: July 21, 2025In:

Hi, good day! I’m using WebPOS, and most of my customers buy on credit. I want to: Give credit receipts when customers take items on credit Track their outstanding balances Mark payments when they pay me back I couldn’t find this option in WebPOS, but ...

  1. SalesPlay
    SalesPlay Champion

    Hi Mishu Yes, you're right — the Android version currently supports credit sales, balance tracking, and full credit settlement features, including detailed back-office reports. As for WebPOS, we’re happy to let you know that this feature is currently under development and will be released soon. We uRead more

    Hi Mishu

    Yes, you’re right — the Android version currently supports credit sales, balance tracking, and full credit settlement features, including detailed back-office reports.

    As for WebPOS, we’re happy to let you know that this feature is currently under development and will be released soon. We understand how important this functionality is for managing your credit customers, and we’re working to bring the same smooth experience to the web platform.

    We’ll keep you posted on the release timeline. Thank you for your patience and continued support!

    Debtor Management and Credit Settlement – https://help.salesplaypos.com/help/how-to-do-credit-settlement–debtor-management

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Kart
KartBeginner
Asked: May 28, 2025In:

  1. SalesPlay
    SalesPlay Champion

    Hello Kart, This is a great question! If you're selling multiple quantities of the same item (e.g., 5 roses) and want the discount (e.g., $2 off per rose) to apply to all quantities, not just one, there's a solution. This concern has been improved in SalesPlay POS version 114.5 and onwards. Here's hRead more

    Hello Kart,

    This is a great question!

    If you’re selling multiple quantities of the same item (e.g., 5 roses) and want the discount (e.g., $2 off per rose) to apply to all quantities, not just one, there’s a solution.

    This concern has been improved in SalesPlay POS version 114.5 and onwards.

    Here’s how to apply discounts correctly:

    ✅ Update to the latest POS version (114.5 or higher) – The line discount logic has been enhanced so it now multiplies the discount by the quantity automatically.

    Example:

    If you sell 5 roses and apply a $2 line discount, the system will now calculate:
    $2 x 5 = $10 total discount

    If you’re using an older version:

    Previously, the line discount applied only once per line, regardless of quantity. Make sure to update the app to benefit from this improvement.

    👉 For more info, visit the help article here:
    🔗 Line Discount / Item Discount Feature

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Suheb
SuhebBeginner
Asked: May 12, 2025In:

Can you use SalesPlay’s point-of-sale (POS) system to create and print/send a bill while you’re at the customer’s home or office during a moving service?

  1. SalesPlay
    Best Answer
    SalesPlay Champion

    Hi Suheb Yes, You Can Use SalesPlay POS for On-Site Invoicing Absolutely! With the SalesPlay POS app installed on a mobile phone, tablet, or handheld device, you can easily carry the system to the customer's location and generate invoices on-site — whether it’s at their home or office during a movinRead more

    Hi Suheb

    Yes, You Can Use SalesPlay POS for On-Site Invoicing

    Absolutely! With the SalesPlay POS app installed on a mobile phone, tablet, or handheld device, you can easily carry the system to the customer’s location and generate invoices on-site — whether it’s at their home or office during a moving service.

    To print the invoice, you can use a portable Bluetooth printer, which connects seamlessly with the app. This setup is widely used by sales teams, distribution channels, and field service providers who need to create and issue bills instantly while on the move.

    It’s a flexible, mobile-friendly solution designed to support businesses on the go!

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Jay
Jay
Asked: March 19, 2025In:

Hello

  1. SalesPlay
    Best Answer
    SalesPlay Champion
    This answer was edited.

    Hello Jay Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa. You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.Read more

    Hello Jay

    Sorry to inform, for now , you cannot sign in across different platforms. This means that if you registered on an Android POS, you cannot sign in on an iOS POS, and vice versa.

    You can use Android, Web POS, and iOS terminals in the same shop with one email. All the data will sync together.

    For example, a receipt made on Web POS will also appear on the iOS and Android devices in that shop.”

    Also, you can use the same email address for up to three different platforms by creating three separate shops.

    For example, one shop can be on an Android device, another on an iOS device, and the third on Web POS.

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info@vikingsolutions.co.za
[email protected]
Asked: March 15, 2025In:

Is there a way a waiter can be logged out as soon as they place an order for a table. That way the next waiter has to login to transact.

  1. SalesPlay
    SalesPlay Champion

    Hi, Sorry, this type of option is not available at the moment. Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!

    Hi,

    Sorry, this type of option is not available at the moment.

    Anyway, we appreciate your suggestion and will forward it to our product team for discussion. Thank you for your feedback!

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Williamsj043
Williamsj043Beginner
Asked: March 11, 2025In:

I’ve been facing recurring payment gateway errors with my POS software recently, and it’s starting to impact the transaction process. These errors usually occur when trying to process payments, either causing the transaction to fail or delay. The issue seems ...

  1. CRG-MARK
    CRG-MARK

    might be worth adding which payment gateway is being used. as well as which hardware

    might be worth adding which payment gateway is being used. as well as which hardware

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Wayne
Wayne
Asked: January 26, 2025In:

eed help don’t know what to do. Buggg saying license expire

  1. SalesPlay
    SalesPlay Champion

    Hi Wayne, We’re here to help! Contact us at [email protected] or WhatsApp +1 888 300 3974.

    Hi Wayne,

    We’re here to help! Contact us at [email protected] or WhatsApp +1 888 300 3974.

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Wayne
Wayne
Asked: January 26, 2025In:

My register keep bumping me out saying license expire I should contact,I see email and phone with no information. I have to delete the app re signing in to back back on ever so often. My account is up to ...

  1. SalesPlay
    SalesPlay Champion

    Hi Wayne, We’re here to assist you! Please feel free to contact us at: Email: [email protected] WhatsApp: +1 888 300 3974 Looking forward to helping you resolve this.

    Hi Wayne,

    We’re here to assist you! Please feel free to contact us at:

    Email: [email protected]
    WhatsApp: +1 888 300 3974

    Looking forward to helping you resolve this.

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Anderson
AndersonBeginner
Asked: December 3, 2024In:

Is there any feature to manage—the retail store’s expenses?

  1. SalesPlay
    SalesPlay Champion

    Hi Anderson Yes, SalesPlay POS offers a useful feature to manage your retail store’s expenses through the Drawer Transactions section. You can record various types of Cash In and Cash Out transactions, such as petty cash expenses, supplier payments, salary, donations, bill payments, staff lunch or mRead more

    Hi Anderson

    Yes, SalesPlay POS offers a useful feature to manage your retail store’s expenses through the Drawer Transactions section.

    You can record various types of Cash In and Cash Out transactions, such as petty cash expenses, supplier payments, salary, donations, bill payments, staff lunch or meals or any other cash-related activity directly from the POS terminal.

    To learn how to add and track these transactions, please visit: https://help.salesplaypos.com/help/drawer-transactions

    This helps maintain accurate cash flow records and ensures better expense tracking within your store.

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