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SalesPlay POS Community Latest Questions

Anderson
AndersonBeginner
Asked: October 21, 2024In:

Hi, how i can open the cash drawer with out print receipt?

  1. Bruce
    Bruce Contributor

    Hi Daniel, You can open the cash drawer manually without printing a receipt by following these steps: Activate Shift Management: Log in to the Back Office web portal. Go to the FEATURE section and enable the Shift Management function. Steps to Open the Drawer: Open the POS App and navigate to the maRead more

    Hi Daniel,

    You can open the cash drawer manually without printing a receipt by following these steps:

    1. Activate Shift Management:
      • Log in to the Back Office web portal.
      • Go to the FEATURE section and enable the Shift Management function.
    2. Steps to Open the Drawer:
      • Open the POS App and navigate to the main menu.
      • Select New Sale.
      • Tap the 3-dot button in the top-right corner of the screen.
      • Select Open Drawer from the menu.

    This will open the cash drawer for you without requiring a receipt print. If you need further assistance, feel free to reach out to us anytime!

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Anderson
AndersonBeginner
Asked: October 12, 2024In:

How can i change cashier name ..please

  1. Bruce
    Bruce Contributor

    Hi Daniel, To change the cashier's name, you can simply update the name in the record. However, changing the cashier's username is limited in SalesPlay. Please note that we don't recommend deleting a cashier record if they have been actively handling transactions, as this could affect your data recoRead more

    Hi Daniel,

    To change the cashier’s name, you can simply update the name in the record. However, changing the cashier’s username is limited in SalesPlay. Please note that we don’t recommend deleting a cashier record if they have been actively handling transactions, as this could affect your data records.

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Anderson
AndersonBeginner
Asked: October 7, 2024In:

how to setup queue

  1. SalesPlay
    SalesPlay Champion

    The Queue Management feature in the SalesPlay POS system helps businesses manage customer waiting lines efficiently. It assigns customers a number or position in a queue, allowing them to wait for their turn without crowding. This feature can display the current status of the queue, so customers knoRead more

    The Queue Management feature in the SalesPlay POS system helps businesses manage customer waiting lines efficiently.

    It assigns customers a number or position in a queue, allowing them to wait for their turn without crowding. This feature can display the current status of the queue, so customers know when it’s their turn, helping to streamline operations and reduce wait times.

    It’s especially useful in busy environments like restaurants, clinics, or banks where managing customer flow is crucial.

    Help Steps – https://help.salesplaypos.com/help/how-to-set-up-queue-management

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Anderson
AndersonBeginner
Asked: October 7, 2024In:

I would like to know if the APPOINTEMENTs function is available on the system

  1. SalesPlay
    SalesPlay Champion

    Yes, the Appointments function is available in the SalesPlay POS system. It allows businesses to easily manage customer bookings and reservations, especially useful for salons, spas, and other service-based industries. For more details, you can visit our Help Centre for a step-by-step guide on how tRead more

    Yes, the Appointments function is available in the SalesPlay POS system.

    It allows businesses to easily manage customer bookings and reservations, especially useful for salons, spas, and other service-based industries.

    For more details, you can visit our Help Centre for a step-by-step guide on how to set up and use the feature.

    Read More – https://help.salesplaypos.com/help/reservations-bookings-appointments

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Anderson
AndersonBeginner
Asked: October 3, 2024In:

how to label “Name of Shop” for SalesPlay POS?

  1. Bruce
    Bruce Contributor

    Hi Daniel, Could you clarify what you’re trying to label or where you’d like the shop name to appear in the system? If you're looking to change the "Name of Shop," you can do this through the Back Office by going to Settings > Shops and renaming the shop you want. Please don’t hesitate to reach oRead more

    Hi Daniel,

    Could you clarify what you’re trying to label or where you’d like the shop name to appear in the system?

    If you’re looking to change the “Name of Shop,” you can do this through the Back Office by going to Settings > Shops and renaming the shop you want.

    Please don’t hesitate to reach out if you need any more help. Our team is here and ready to assist!

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Anderson
AndersonBeginner
Asked: October 3, 2024In:

How do l remove receipt comment that is popping up every time l process a sale?

  1. SalesPlay
    SalesPlay Champion

    You can disable the receipt comment feature through the Back Office in the "Design Receipt" section. Here's how: Steps to Disable the Feature: Log in to the Back Office Webportal. Select Settings from the main menu. Go to Design Receipt. Click the More button next to "Design Receipt." Turn OFF the SRead more

    You can disable the receipt comment feature through the Back Office in the “Design Receipt” section. Here’s how:

    Steps to Disable the Feature:

    1. Log in to the Back Office Webportal.
    2. Select Settings from the main menu.
    3. Go to Design Receipt.
    4. Click the More button next to “Design Receipt.”
    5. Turn OFF the Space for Receipt Comment option.
    6. Click Update.

    This will stop the comment option from appearing every time you process a sale.

    More – https://help.salesplaypos.com/help/add-comment-notes-or-messages-to-receipts

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Anderson
AndersonBeginner
Asked: October 3, 2024In:

when I add 100×100 pixel jpg images to my products the images don’t fit. What is the best to create appropriate images?

  1. Bruce
    Bruce Contributor

    Hi Daniel, There are no strict limitations on image size and resolution when uploading product images. Before uploading, please refresh the page or log out and log back in. After uploading, the system will allow you to crop the image to a 1:1 ratio as needed. We recommend using the following formatsRead more

    Hi Daniel,

    There are no strict limitations on image size and resolution when uploading product images. Before uploading, please refresh the page or log out and log back in.

    After uploading, the system will allow you to crop the image to a 1:1 ratio as needed. We recommend using the following formats:

    • JPEG
    • JPG
    • PJPEG
    • PNG
    • GIF
    • BMP
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Anderson
AndersonBeginner
Asked: October 3, 2024In:

Can I use composite product to create Case and Single Items?

  1. SalesPlay
    SalesPlay Champion

    Yes, you can use composite products in SalesPlay POS to create both Cases and Single Items. https://help.salesplaypos.com/help/how-to-create-a-composite-product   This allows you to manage your inventory effectively by selling items in bulk (as Cases) and individually (as Single Items). The MulRead more

    Yes, you can use composite products in SalesPlay POS to create both Cases and Single Items.

    https://help.salesplaypos.com/help/how-to-create-a-composite-product

     

    This allows you to manage your inventory effectively by selling items in bulk (as Cases) and individually (as Single Items).

    The Multiple Units of Measure feature lets you define the relationship between the two, making it easy to track and sell your products in the way that suits your business best.

    https://help.salesplaypos.com/help/how-to-use-multiple-units-of-measure-for-a-single-product

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Anderson
AndersonBeginner
Asked: October 3, 2024In:

How to do e signature

  1. Bruce
    Bruce Contributor

    Hi Daniel, To enable E-signature in SalesPlay, follow these steps: Go to System Settings in the back office, then navigate to Design Receipt > MORE and enable the E-signature option. Next, go to System Settings > Payment Types, select the payment method that requires an E-signature, enable E-sRead more

    Hi Daniel,

    To enable E-signature in SalesPlay, follow these steps:

    1. Go to System Settings in the back office, then navigate to Design Receipt > MORE and enable the E-signature option.
    2. Next, go to System Settings > Payment Types, select the payment method that requires an E-signature, enable E-signature under Additional Options, and click Update.
    3. After making these changes, sync your POS device. When you process a sale with the selected payment type, the screen will display a space for the customer to provide their E-signature, which will then be printed on the receipt.
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Anderson
AndersonBeginner
Asked: October 3, 2024In:

How can orders start from 1 every day?

  1. SalesPlay
    SalesPlay Champion

    To make orders start from 1 every day, you can use the "Reset KOT Number Sequence" feature in SalesPlay POS. This feature allows you to reset the KOT (Kitchen Order Ticket) numbers so that they start at 1 each day. You can set the system to automatically reset the numbers daily, ensuring that everyRead more

    To make orders start from 1 every day, you can use the “Reset KOT Number Sequence” feature in SalesPlay POS.

    This feature allows you to reset the KOT (Kitchen Order Ticket) numbers so that they start at 1 each day.

    You can set the system to automatically reset the numbers daily, ensuring that every new day begins with the first order as KOT number 1.

    Help Steps – https://help.salesplaypos.com/help/reset-kot-number-sequence

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